Summary
Overview
Work History
Education
Skills
Accomplishments
Keywords
References
Timeline
Generic

ELISE FORREST

Jacksonville

Summary

Customer service professional with extensive experience at ATT, specializing in conflict resolution and enhancing customer satisfaction. Proven track record of managing high call volumes while maintaining data integrity and delivering exceptional support. Skilled in Microsoft Office applications and effective communication, fostering loyalty and positive client relationships through proactive problem-solving.

Overview

27
27
years of professional experience

Work History

Customer Representative

ATT
Jacksonville
11.2017 - Current
  • Cultivated positive customer relationships through friendly interactions and effective communication.
  • Promptly resolved customer complaints to enhance satisfaction and retention.
  • Answered incoming calls and emails to deliver frontline support for transactions.
  • Followed up on unresolved inquiries to ensure comprehensive customer assistance.

Call Center Representative/Patient Services /Transportation

St. Vincent/ Compass
Indianapolis
05.2015 - 08.2017
  • Resolved customer complaints swiftly, enhancing overall satisfaction and loyalty.
  • Increased customer satisfaction ratings through effective issue resolution and solution recommendations.
  • Provided exceptional service by answering calls professionally and knowledgeably.
  • Updated databases with accurate customer information to maintain data integrity.
  • Communicated with customers via phone and in person to provide product information and process orders.
  • Managed high call volume daily using call management system and web-based communications.

Production / Manufacturing/ Leadership

Carrier Corp
Indianapolis
04.2003 - 07.2017
  • Operated machinery and tools efficiently while adhering to safety guidelines.
  • Conducted software and systems testing to ensure quality and reliability.
  • Collaborated with team members to achieve project objectives within deadlines.
  • Provided support and guidance to colleagues, fostering a collaborative work environment.
  • Worked with diverse groups to accomplish goals and resolve product-related issues.
  • Enhanced productivity in team environments through effective collaboration.

Ring Engraver

Herff Jones
Indianapolis
04.1998 - 04.2003
  • Maintained clean work area to maximize productivity and minimize errors.
  • Performed routine maintenance on engraving equipment to ensure optimal operation.
  • Troubleshot technical issues related to operating systems and hardware components.
  • Adjusted machine settings to control speed, pressure, depth of cuts, and other factors during engraving.
  • Utilized materials such as brass, aluminum, steel, plastic, and acrylics to create high-quality designs.
  • Checked engraved products for accuracy against original design specifications.
  • Set up and operated engraving machines for cutting, carving, or etching designs onto various materials.

Education

Certified Tour Director - Tourism

International Tour Management Institute
San Francisco
01.2016

MBA - Business administration

Keller School of Management/ DeVry University
Indianapolis, IN, United States
01.2013

Bachelor of Science - Business administration

DeVry University
Indianapolis, In, United States
01.2009

Skills

  • Microsoft Office applications
  • Customer service and support
  • Conflict resolution
  • Call handling and upselling
  • Inbound and outbound calling
  • Product knowledge and logistics
  • Communication skills and processes
  • Attention to detail
  • Time management
  • Problem-solving aptitude
  • Call center experience

Accomplishments

  • 8 week Tour guide certification from the International Management Institute.
  • MBA degree in Business Administration with concentration in Marketing Management
  • BA of Science within Business and Marketing Management

Keywords

  • Travel and Tourism
  • Sales
  • Marketing
  • Event Specialist
  • Project Management
  • Logistics
  • Marketing Analytics
  • Sales and Consumer Relations Development

References

References available upon request.

Timeline

Customer Representative

ATT
11.2017 - Current

Call Center Representative/Patient Services /Transportation

St. Vincent/ Compass
05.2015 - 08.2017

Production / Manufacturing/ Leadership

Carrier Corp
04.2003 - 07.2017

Ring Engraver

Herff Jones
04.1998 - 04.2003

Certified Tour Director - Tourism

International Tour Management Institute

MBA - Business administration

Keller School of Management/ DeVry University

Bachelor of Science - Business administration

DeVry University

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