Elise Freeman
Paris,USA
Summary
Results-driven leader with expertise in driving team performance and client satisfaction across multiple tax office locations. Consistently executes operational standards and enhances the client experience through strategic coaching and effective communication. Demonstrates a commitment to developing high-performing teams that achieve business goals.
Overview
21
21
years of professional experience
Work History
Multi-Unit Team Leader
H&R Block
Clarksville, US
08.2019 - Current
- Owned daily execution of company's client service expectations and operational standards, ensuring consistent client experience delivery.
- Coached, developed, and evaluated associate teams, receptionists, and frontline tax staff to enhance overall team performance.
- Led day-to-day office operations, coached frontline team members, and implemented client-focused service model across assigned tax office locations.
- Demonstrate strong leadership through clear communication, ensuring operational standards are followed, fostering a culture of accountability and collaboration.
Executive Team Leader - Human Resources
Target
Jackson, US
04.2018 - 08.2019
- Consulted, coached, and influenced peer ETLS to effectively build, manage, and grow their teams.
- Managed staffing, training, and scheduling processes to ensure efficient team operations. Also following up on team and culture progress in the building.
- Coach, train and recognize behaviors of team members to reach desired goals.
- Review workload with HR team to ensure that work being done is in support of the store priorities.
- Provided resources for all store leaders to help resolve team member concerns.
- Spent time on sales floor to recognize guest-centric behaviors and strengthen connections with team members.
Store Manager
WALGREENS
Dyersburg, US
04.2005 - 04.2018
- Successfully achieved the notoriety of top performance ranking in top 5 of 36 stores through training staff to deliver outstanding customer service.
- Modeled and shared customer service best practices with team members, enhancing customer care experiences.
- Analyzed financial and performance data; developed targeted actions that increased sales and controlled costs.
- Planned and executed floor merchandising initiatives in collaboration with merchandise management.
- Analyzed inventory trends and supervised inventory management, including ordering items, keeping and liquidating stock, and leveraging company resources to avoid outs and overstock.
- Facilitated regular communication with team members through one-on-one discussions and group meetings, ensuring open channels for feedback and collaboration.
Education
Bachelor of Science - Business Management
UNIVERSITY OF TENNESSEE AT MARTIN
Martin, TNSkills
- Client service management
- Operational management
- People Leadership
- Performance coaching
- Problem-solving
- Teamwork and collaboration
- Effective communication
- Customer relationship management
Personal Information
Authorized To Work: US
Timeline
Multi-Unit Team Leader
H&R Block
08.2019 - Current
Executive Team Leader - Human Resources
Target
04.2018 - 08.2019
Store Manager
WALGREENS
04.2005 - 04.2018
Bachelor of Science - Business Management
UNIVERSITY OF TENNESSEE AT MARTIN