Elise Hensley
Colorado Springs,CO
Summary
Detail-oriented employee with 4+ years of customer service experience, seeking a career in the healthcare industry with career growth opportunities. Efficient in performing administrative and front-desk tasks within large scale offices. Devoted to delivering positive customer service and providing a sense of reliability for my coworkers.
Overview
4
4
years of professional experience
Work History
Patient Care Coordinator/Optician Technician
ABBA Eye Care
Fountain, CO
07.2021 - Current
- Schedule appointments for routine eye exams, medical evaluations, follow ups
- Process patient intake information and update medical records prior to treatment
- Manage all incoming and outgoing phone calls
- Ensure effective communication between patients' families and healthcare providers about treatment plans in a fast paced environment
- Verify patient eligibility for insurance coverage by contacting insurance carriers and obtaining authorization numbers necessary for medical treatment
- Input diagnostic and procedure codes after exams
- Evaluate prescriptions along with clients' work and personal visual requirements
- Sell and recommend eyewear products, merchandise and services in retail and clinical settings
- Collected customer measurements such as bridge, eye size, temple length, seg heights, vertex distance, pupillary distance and pantoscopic tilt
Cashier/Server
Noodles & Company
Fountain, CO
07.2020 - 07.2021
- Served food and beverages to customers and confirmed complete orders
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct
- Operated cash register efficiently, processed payments by cash, check, or credit card
- Ensured compliance with all safety regulations
- Circulated within assigned areas to assess and address customer need
- Promptly resolved guest complaints to maintain satisfaction
- Performed general custodial duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations
- Trained and mentored new cashiers to maximize performance with skilled, and knowledgeable team members
Education
High School Diploma -
Widefield High School
Colorado Springs, CO05-2021
Some College (No Degree) - Psychology
Pikes Peak State College
Colorado Springs, COSkills
- Insurance Verification
- HIPAA Compliance trained
- Patient Outreach and Follow-Up
- Proficient in Microsoft Office suite
- Knowledgeable on Eyefinity software
- Punctual/Reliable
Timeline
Patient Care Coordinator/Optician Technician
ABBA Eye Care
07.2021 - Current
Cashier/Server
Noodles & Company
07.2020 - 07.2021
High School Diploma -
Widefield High School
Some College (No Degree) - Psychology
Pikes Peak State College
Similar Profiles
Karly ValenzuelaKarly Valenzuela
Patient Care Coordinator at ABBA Eye CarePatient Care Coordinator at ABBA Eye Care
Souvy JosephSouvy Joseph
CNA at Abba-Agape Care HomesCNA at Abba-Agape Care Homes
Mark Joseph Deo AzanzaMark Joseph Deo Azanza
Live-In Caregiver at Abba Home CareLive-In Caregiver at Abba Home Care