Jasmine conway
Plover,WI
Summary
Motivated and detail-oriented professional with experience in optical services, patient coordination, and customer care. Skilled in eyewear fitting, insurance processing, and providing personalized patient support in fast-paced clinical environments. Currently pursuing a degree in Business Management while building strong leadership, communication, and problem-solving skills. Committed to delivering exceptional service and improving patient satisfaction.
Overview
6
6
years of professional experience
Work History
Optician / Patient Service Coordinator
Myeyedr
Wisconsin Rapids, WI
11.2024 - Current
- Assisted customers in selecting eyewear based on needs and preferences.
- Conducted vision tests to ensure accurate prescriptions and optimal fit.
- Maintained inventory of eyewear products, ensuring availability for customer selection.
- Provided exceptional customer service, enhancing overall patient experience.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Resolved customer inquiries promptly, fostering positive relationships and loyalty.
Optician
Shopko Optical
Plover, WI
02.2024 - 11.2024
- Assessed patient vision and eyewear needs to provide tailored optical solutions.
- Educated customers on lens options, frame styles, and proper eyewear maintenance.
- Conducted fittings and adjustments for eyeglasses to ensure optimal comfort and performance.
- Collaborated with ophthalmologists to interpret prescriptions and recommend appropriate eyewear products.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
Operator
Lands End
Plover, WI
06.2023 - 01.2024
- Operated machinery to efficiently meet daily production targets.
- Monitored quality control processes to ensure product standards were met.
- Assisted in training new operators on safety protocols and equipment usage.
- Streamlined workflow by implementing best practices in operational procedures.
Manager
Chips Hambugers
Wisconsin Rapids, WI
11.2019 - 06.2023
- Oversaw daily operations to ensure efficient service and customer satisfaction.
- Trained and mentored staff to enhance team performance and operational standards.
- Managed inventory levels, reducing waste through effective stock control measures.
- Developed staff schedules to optimize labor costs while maintaining coverage during peak hours.
- Improved customer satisfaction by implementing efficient service strategies and maintaining a clean, organized restaurant environment.
Education
Associate of Science - Business Management
Mid-State Technical College
Wisconsin Rapids, WI05-2026
Associate of Science - Liberal Arts
Mid-State Technical College
Wisconsin Rapids, WI05-2024
High School Diploma -
Lincoln High School
Wisconsin Rapids, WI06-2022
Skills
- Insurance verification
- Customer service
- Insurance billing
- Retail sales
- Team leadership
- Time management
- Computer and Microsoft office skills
- Appointment scheduling
- Conflict resolution
Languages
English
Native or Bilingual
Spanish
Elementary
Timeline
Optician / Patient Service Coordinator
Myeyedr
11.2024 - Current
Optician
Shopko Optical
02.2024 - 11.2024
Operator
Lands End
06.2023 - 01.2024
Manager
Chips Hambugers
11.2019 - 06.2023
Associate of Science - Business Management
Mid-State Technical College
Associate of Science - Liberal Arts
Mid-State Technical College
High School Diploma -
Lincoln High School