Elyse Nelson
Grand Prairie,TX
Summary
Certified Phlebotomist well versed in venipuncture, capillary puncture and special collection procedures. Detail-oriented and committed to maintaining highest quality control and patient care standards. Adept in variety of software applications for EMR maintenance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level phlebotomy position. Ready to help team achieve company goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator/Certified Phlebotomy Technician
IVFMD
600 West Mayfield Road Arlington Texas
05.2022 - Current
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Organized daily work based on collection priority.
- Followed physician orders to correctly administer therapeutic phlebotomy.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Delivered excellent patient experiences and direct care.
- Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
Lead of Service/Office Manager
Forever 21
Grapevine, TX
04.2021 - 05.2022
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Monitored service staff performance and provided feedback for improvement.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Monitored inventory levels and placed orders to replenish stock.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
No Degree - Phlebotomy
Phlebotomy Training Specialists
Fort Worth, TXHigh School Diploma -
Lewisville High School
Lewisville, TX05.2021
Skills
- Patient Care Coordination
- Program Oversight
- Healthcare Operations
- Patient Flow Management
- Filing and Recordkeeping
- Patient Education
- Medical Data Collection
- Insurance Verification
- Insurance Practices
- Organizational Standards
- New Hire Training
- Payment Collection
- HIPAA Compliance
- Customer Service
Certification
- PT - Phlebotomy Technician
Timeline
Patient Care Coordinator/Certified Phlebotomy Technician
IVFMD
05.2022 - Current
Lead of Service/Office Manager
Forever 21
04.2021 - 05.2022
No Degree - Phlebotomy
Phlebotomy Training Specialists
High School Diploma -
Lewisville High School