ELISE HERNANDEZ-NATERA
Madison,WI
Summary
Reliable professional with background in financial transactions, known for high productivity and efficient task completion. Possess key specialized skills in cash handling, customer service, and fraud detection which contribute to maintaining accuracy and promoting client trust. Excel in communication, problem-solving, and time management, ensuring seamless operations and positive customer experiences.
Overview
8
8
years of professional experience
Work History
Health Unit Coordinator
UW Hospital and Clinics
Madison, Wisconsin
06.2026 - Current
- Coordinated patient admissions and discharges to ensure seamless hospital operations.
- Maintained electronic health records for precise patient data and prompt chart completion.
- Managed incoming phone calls and directed requests to appropriate departments or staff.
- Supported communication across departments regarding patient care needs and updates.
Bilingual Membership Teller
Summit Credit Union
Madison, WI
06.2023 - 06.2026
- Resolved account discrepancies to enhance customer satisfaction.
- Answered inquiries about credit union products and services, providing accurate information to support informed decision-making.
- Maintained confidentiality of all customer records and information according to company policies.
- Followed up on customer requests promptly, ensuring issues were addressed and maintaining customer trust.
- Verified customers' identification to ensure compliance with laws and regulations.
Dish Washer/Cook
Jackknife Sushi
Madison, WI
10.2022 - 08.2023
- Sanitized surfaces after each use following standard sanitation practices.
- Adhered to sanitary regulations to prevent contamination with food products.
- Backed up kitchen team members during heavy work periods to maximize team coverage.
- Developed great team spirit with other personnel by pitching in and helping with task completion.
- Sorted clean dishes in appropriate storage areas for easy and accessible use.
Assistant Kitchen Manager
Pancake Cafe Stoughton
Stoughton, WI
02.2019 - 01.2023
- Assisted with the hiring, training and supervision of kitchen staff.
- Maintained a clean work environment by adhering to sanitation guidelines as required by law.
- Resolved problems or concerns to satisfaction of involved parties.
- Created weekly schedules according to business demands while ensuring labor costs remained within budget parameters.
- Trained new employees to perform duties.
Education
High School Diploma -
Madison East High School
Madison, WI06-2020
Skills
- Customer service
- Account management
- Team collaboration
- Time management
- Bilingual communication
- Problem resolution
- Cash handling
Languages
Spanish: Native/ Bilingual
Timeline
Health Unit Coordinator
UW Hospital and Clinics
06.2026 - Current
Bilingual Membership Teller
Summit Credit Union
06.2023 - 06.2026
Dish Washer/Cook
Jackknife Sushi
10.2022 - 08.2023
Assistant Kitchen Manager
Pancake Cafe Stoughton
02.2019 - 01.2023
High School Diploma -
Madison East High School