Shantay Eldridge
Indianapolis,IN
Summary
Highly organized and detail-oriented professional with a diverse background in case management, collections, and project coordination. Seeking a Laboratory Technician role to apply strong organizational, data management, and operational skills. Proficient in Microsoft Office, committed to maintaining high-quality standards, and eager to learn and adapt to new processes and technologies.
Overview
21
21
years of professional experience
Work History
Family Case Manager (Assessments)
Department of Child Services
Indianapolis, IN
02.2022 - Current
- Conducted interviews with children and families to gather information about potential abuse cases.
- Administer drug screenings, place children into care per DCS policy, and set up essential services for families.
- File CHINS petitions, supervise family visits, and coordinate team meetings with social services providers.
- Maintain accurate records, attend court hearings, and provide reports on child welfare outcomes.
Parent Locator
Department of Family Services
Indianapolis, IN
10.2020 - 02.2022
- Utilized skip tracing methods and database searches to locate absent parents.
- ·Managed Microsoft Teams, Outlook, and spreadsheets for tracking payments, title liens, and filing cases.
Collections Specialist
SallieMae
Indianapolis , IN
01.2020 - 06.2020
- Performed collections and account management, determining appropriate payment programs to meet customer needs.
Project Coordinator
Lowe’s Corporate Office
Indianapolis, IN
10.2019 - 01.2020
- Coordinated customer service and project delivery, working closely with store teams, installers, and vendors to ensure project completion.
- Managed warranties, resolved customer issues, and processed trip charges.
Product Clerk
Express Scripts
Indianapolis, IN
10.2013 - 10.2019
- Ensured correct documentation, labeling, and packaging of prescription medications for shipment to patients.
- Maintained quality standards and collaborated with coworkers to meet productivity goals.
Assistant Manager
RAC Acceptance
Indianapolis, IN
03.2012 - 07.2013
- Managed customer accounts, handled data entry, collections, and sales, and provided exceptional customer service.
Processor
Group Athletica
Indianapolis, IN
06.2009 - 03.2012
- Executed data entry, cycle counting, and RF scanning for online order fulfillment, ensuring accuracy and efficiency.
Correctional Officer
Marion County Jail II
Indianapolis, IN
03.2009 - 03.2010
- Ensured inmate custody, security, and compliance with facility regulations. Conducted contraband searches and maintained order.
Correctional Officer
Correctional Corporation of America (Contractor)
Indianapolis, IN
04.2004 - 03.2009
- Managed inmate custody and control, maintained facility security, and enforced all inmate regulations and protocols.
Skills
- Microsoft Office
- MS Word, Excel, and Outlook
- Family reunification
- Confidentiality
- Interviewing techniques
- Progress Monitoring
- Crisis Intervention
- Strong organizational and data management skills
- Experience in handling sensitive information with confidentiality
- Effective communication and team collaboration
- Willingness to learn new processes and technologies
Timeline
Family Case Manager (Assessments)
Department of Child Services
02.2022 - Current
Parent Locator
Department of Family Services
10.2020 - 02.2022
Collections Specialist
SallieMae
01.2020 - 06.2020
Project Coordinator
Lowe’s Corporate Office
10.2019 - 01.2020
Product Clerk
Express Scripts
10.2013 - 10.2019
Assistant Manager
RAC Acceptance
03.2012 - 07.2013
Processor
Group Athletica
06.2009 - 03.2012
Correctional Officer
Marion County Jail II
03.2009 - 03.2010
Correctional Officer
Correctional Corporation of America (Contractor)
04.2004 - 03.2009
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