Elise Morrow
Algonquin IL,IL
Summary
Hardworking Sales Support professional with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Experienced in proposal creation and order entry. Capable of quickly memorizing product details and fostering strong customer relationships.
Overview
9
9
years of professional experience
Work History
Sales Support – Technology
Follett School Solutions
McHenry, IL
03.2023 - Current
- Prepare bids and proposals for clients, and secure new business.
- Manage a large volume of incoming quote requests and product orders, prioritizing tasks effectively to meet tight deadlines consistently.
- Streamline new processes for increased efficiency in sales support tasks.
- Trained sales representatives on the new CPQ quoting system, resulting in improved time management and accessibility of information.
- Update customer accounts through Salesforce regularly.
- Process orders through Oracle.
- Assist customers on product questions, including correct paperwork submission for booking orders.
- Coordinated shipment schedules between customers, carriers, warehouses.
Billing-specialist
Metrotech HVAC
Schaumburg, IL
03.2018 - 12.2022
- Contacted clients with past due accounts to obtain correct invoicing documents.
- Submitted invoices based upon established accounts receivable schedules and terms.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Performed targeted collections on past due accounts aged over 180 days.
- Responded to customer concerns and questions on a daily basis.
- Utilized talents and expertise to complete on-time and accurate monthly closing processes, journal entries, and accruals.
Server
Mcgonagals Pub
Barrington , IL
10.2015 - 10.2016
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Education
Highschool Diploma - General
Crystal Lake South Highschool
Crystal Lake, IL05.2014
Skills
- Salesforce proficiency
- CRM/APEX knowledge
- Excellent communication
- Email outreach
- Goal-oriented mindset
- Microsoft Office 365
- Strategic Listening
- Conflict resolution
- Month-End Closing Procedures
- Relationship Building
- Critical Thinking
Timeline
Sales Support – Technology
Follett School Solutions
03.2023 - Current
Billing-specialist
Metrotech HVAC
03.2018 - 12.2022
Server
Mcgonagals Pub
10.2015 - 10.2016
Highschool Diploma - General
Crystal Lake South Highschool
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