Elise Lackey
McKinney,TX
Summary
Adept at managing medical records and enhancing patient relations, I significantly improved prescription refill efficiency at Compassionate Psychiatric Services. My expertise in HIPAA guidelines and problem-solving skills ensured optimal workflow and patient care across various healthcare settings, demonstrating a strong commitment to confidentiality and critical thinking.
Overview
3
3
years of professional experience
Work History
Medical Receptionist/Patient Care Technician
Compassionate Psychiatric Services
07.2023 - 12.2023
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Increased efficiency in prescription refill requests by coordinating with pharmacies and obtaining necessary provider approvals promptly.
Patient Care Technician
Allen Psychiatry
12.2021 - 04.2022
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Promoted a safe and inclusive healthcare environment, adhering to policies and procedures while advocating for the well-being of all patients.
Patient Care Assistant
Carrollton Springs Hospital
01.2021 - 06.2021
- Monitored vital signs regularly, assisting in early identification of potential health issues.
- Facilitated effective communication between patients, families, and healthcare staff to ensure understanding and address concerns.
- Ensured accurate documentation of patient information in electronic health records for appropriate record keeping.
- Prioritized confidentiality by diligently adhering to HIPAA regulations when handling sensitive patient information.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
Education
High School Diploma -
Mckinney North High School
Mckinney, TX06.2017
Skills
- HIPAA Guidelines
- Patient Relations
- Medical Records Management
- Workflow Optimization
- Inpatient Care
- Proficient in Dr Chrono
- Problem-Solving
- Critical Thinking
Timeline
Medical Receptionist/Patient Care Technician
Compassionate Psychiatric Services
07.2023 - 12.2023
Patient Care Technician
Allen Psychiatry
12.2021 - 04.2022
Patient Care Assistant
Carrollton Springs Hospital
01.2021 - 06.2021
High School Diploma -
Mckinney North High School
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