Elise Reynolds
Jacksonville,FL
Summary
Dedicated customer relations associate with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
5
5
years of professional experience
Work History
Office Assistant
Wood County Christian School
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained and updated office records, both digital and physical.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Optimized social media content for maximum engagement and reach.
Customer Service Associate
Smith's Farmers Market
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Stocked, tagged and displayed merchandise as required.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Customer Service Associate
Wawa
01.2019 - Current
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Handled customer inquiries and suggestions courteously and professionally.
Education
High School Diploma -
Wood County Christian School
Williamstown, WV2017
Skills
- Microsoft 365 Office (Word, Excel, PowerPoint)
- Presentation Development
- Dependable and Responsible
- File Maintenance
- Problem-Solving Skills
- Cash Handling
- Hospitality Services
- Team Building and Leadership
- Social Media and Promotions
- Event and Meeting Planning
- Office Administration
- Time Management
- Customer Inquiries
- Customer Satisfaction
- Problem-Solving
Timeline
Customer Service Associate
Wawa
01.2019 - Current
Office Assistant
Wood County Christian School
Customer Service Associate
Smith's Farmers Market
High School Diploma -
Wood County Christian School
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