Elise Reynolds
Jacksonville
Summary
Detail oriented medical office administrative professional with hands on experience in front desk operations, patient coordination, and insurance verification. Proven ability to manage high volume patient flow, maintain accurate records, and support clinical staff in fast paced healthcare environments. Strong communicator dedicated to delivering excellent patient service and ensuring efficient office operations.
Overview
2027
2027
years of professional experience
Work History
Office Assistant
Wood County Christian School
Williamstown, WV
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Created and managed social media and marketing content to increase customer engagement and brand visibility.
Patient Care Coordinator
St. John's Eye Associates
Ponte Vedra, FL
08.2024 - Current
- Manage daily front desk operations in a busy, multi-location medical practice, ensuring efficient patient check in and check out processes.
- Verify insurance coverage and patient information to maintain accurate records and support billing processes.
- Schedule and coordinate appointments across four locations, optimizing provider schedules and patient flow.
- Serve as a primary point of contact for patients, addressing questions and facilitating communication with medical staff.
- Support clinical operations through cross training in optician duties while obtaining administrative responsibilities.
Myopia Management Coordinator
St. John's Eye Associates
Ponte Vedra, FL
2024 - Current
- Managed the Myopia Management Program, overseeing 300+ patients across four locations, multiple treatment options, and eight providers.
- Scheduled consultations and follow-up appointments to ensure timely patient care.
- Maintained ongoing communication with parents and doctors to coordinate care and track patient progress
- Organized program data and patient records to support efficient operations and provider workflow.
Customer Service Associate
Wawa
Jacksonville, FL
12.2019 - 12.2024
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Applied de-escalation techniques to resolve customer concerns professionally.
Sales and Marketing Assistant
Lsea Swimwear
Jacksonville, FL
06.2017 - 10.2019
- Managed social media platforms to boost brand awareness and customer engagement.
- Maintained inventory accuracy through regular stock counts and audits.
Education
High School Diploma -
Wood County Christian School
Williamstown, WV2017
Skills
- Microsoft 365 Office (Word, Excel, PowerPoint)
- Medical Office Administration
- Patient Scheduling and Coordination
- Insurance Verification
- Problem-Solving and Conflict Resolution
- Electronic Records Management
- Team Building and Leadership
- Event and Meeting Planning
- Customer Service and Patient Relations
- Time Management and Multitasking
- HIPAA Awareness and Confidentiality
Timeline
Patient Care Coordinator
St. John's Eye Associates
08.2024 - Current
Customer Service Associate
Wawa
12.2019 - 12.2024
Sales and Marketing Assistant
Lsea Swimwear
06.2017 - 10.2019
Office Assistant
Wood County Christian School
Myopia Management Coordinator
St. John's Eye Associates
2024 - Current
High School Diploma -
Wood County Christian School