Elise Ringwall
North Ridgeville,OH
Summary
Dynamic Service Experience Manager at Nordstrom Rack excelling in client needs assessment and staff training. Enhanced customer satisfaction through effective complaint handling and problem-solving. Successfully implemented strategies that improved team performance and streamlined operations, Skilled in fostering a supportive and efficient work environment.
Overview
5
5
years of professional experience
Work History
Service Experience Manager
Nordstrom Rack
Westlake, OH
10.2024 - Current
- Cultivated supportive atmosphere benefiting both staff and customers.
- Guided new staff through front-of-house responsibilities and expectations
- Conducted coaching conversations to enhance understanding as well as having follow up meetings to ensure that expectations are being met
- Generated weekly schedules aligning with employee availability and time-off requests.
- Guided team through high-traffic times to maintain focus on reward perks and correct ringing procedures
- Supported teams through complex customer situations requiring managerial intervention.
- Maintained cash wrap stations to meet company standards.
- Oversaw cash handling to maintain correct deposits and balanced safe.
- Addressed customer complaints and recognized positive feedback from surveys.
- Supervised order pickup area to ensure efficient customer service.
- Executed opening and closing procedures including announcements and building security.
Assistant Floor Manager
Nordstrom Rack
01.2024 - 10.2024
- Assisted in managing daily store operations and inventory control processes..
- Implemented visual merchandising standards to enhance product presentation and customer engagement.
- Maintained consistent workflow across designated shift hours.
- Performed routine opening and closing tasks multiple times weekly.
- Resolved staff and customer queries effectively.
- Focused on enhancing customer engagement in children's section.
Floor Associate
Nordstrom Rack
05.2023 - 01.2024
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained organized sales floor by restocking merchandise and ensuring displays were visually appealing.
- Collaborated with team members to effectively manage inventory levels and product placement.
- Participated in training sessions to familiarize with products, improving knowledge for customer support.
Cashier
Petittis
Avon, OH
05.2021 - 08.2021
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and provided recommendations.
- Resolved customer complaints promptly, enhancing overall shopping experience.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Cashier
Marcs Grocery
10.2020 - 05.2021
- Welcomed customers and helped determine their needs.
- Stocked, tagged and displayed merchandise as required.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Performed cash, card, and check transactions to complete customer purchases.
- Learned duties for various positions and provided backup at key times.
- Worked flexible schedule and extra shifts to meet business needs.
- Streamlined checkout process for increased efficiency and reduced waiting times.
Education
Associate of Arts
Lorain County Community College
Elyria, OHSkills
- Client needs assessment
- Complaint handling
- Problem-solving abilities
- Staff training and development
Timeline
Service Experience Manager
Nordstrom Rack
10.2024 - Current
Assistant Floor Manager
Nordstrom Rack
01.2024 - 10.2024
Floor Associate
Nordstrom Rack
05.2023 - 01.2024
Cashier
Petittis
05.2021 - 08.2021
Cashier
Marcs Grocery
10.2020 - 05.2021
Associate of Arts
Lorain County Community College