Elise Scagnelli
Hopewell Junction,NY
Summary
Dynamic healthcare professional with extensive experience at NY Presbyterian, excelling in patient care coordination and staff development. Proven track record in training teams on EMR systems and implementing process improvements, enhancing operational efficiency. Committed to ethical practice and multidisciplinary collaboration, ensuring compliance with HIPAA and OSHA standards.
Overview
13
13
years of professional experience
Work History
Practice Supervisor
NY Presbyterian
02.2023 - Current
- Supervise daily operations to ensure optimal patient flow and service delivery.
- Train and mentor staff on best practices and compliance procedures.
- Coordinate scheduling for medical personnel to enhance resource allocation.
- Implement process improvements that increased operational efficiency within the practice.
- Develop close working relationships with front office and back office staff.
- Participate in the interviewing process for new employees, identifying qualified candidates who contributed positively to the practice culture.
- Collaborate with physicians to develop and implement effective patient care plans, leading to improved health outcomes.
- Conduct regular performance evaluations for clerical staff members to provide constructive feedback and promote professional growth.
- Address and remedy all patient or team member issues.
- Manage daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Order all office supplies and kept check on inventory levels.
Patient Registrar
NY Presbyterian
11.2019 - 02.2023
- Patient check-in processes, ensuring accuracy and efficiency in data collection.
- Facilitated insurance verification, contributing to streamlined patient registration workflows.
- Coordinated appointment scheduling, enhancing patient access to healthcare services.
- EPIC Super User - assisted staff on new registration protocols and electronic health record systems.
- Facilitated timely check-in by greeting visitors and establishing purpose of visits.
- Managed high-stress situations calmly and professionally while prioritizing multiple competing demands during peak hours or emergency situations.
- Imaged and scanned patient and registration documentation into electronic patient records.
- Contributed to a positive patient experience by providing exceptional customer service and addressing any concerns or questions throughout their visit.
Practice Assistant Lead
Caremount Medical Group
01.2015 - 11.2019
- Exceeded customer service expectations and maintained professional demeanor at all time in a busy multi -specialty office to include: patient registration, scheduling and payment collection
- Effectively manage lab check-ins and scheduling; review lab orders from medical providers
- Confirm insurance eligibility
- Deliver exemplary problem solving skills
- Ability to change tasks and direction at any given moment
- Efficiently assist medical providers as needed, serving as a liaison between patient and medical support staff
- Ensure HIPAA and OSHA compliance is being strictly enforced
Front Desk /Medical Scheduler
Mid Hudson Medical Group
11.2012 - 01.2015
- Scheduled patient appointments using electronic health record systems to optimize provider availability.
- Coordinated communication between patients and medical staff to ensure timely information exchange.
- Managed insurance verification processes, confirming coverage details for patient visits.
- Efficiently organized and sent all patient documentation to the scanning department daily
Education
Bachelor of Science - Communications
SUNY New Paltz
New Paltz, NYSkills
- Training and mentoring new EMR system
- Patient care coordination
- Ethical practice
- Staff development
- HIPAA and OSHA compliant
- Multidisciplinary collaboration
Timeline
Practice Supervisor
NY Presbyterian
02.2023 - Current
Patient Registrar
NY Presbyterian
11.2019 - 02.2023
Practice Assistant Lead
Caremount Medical Group
01.2015 - 11.2019
Front Desk /Medical Scheduler
Mid Hudson Medical Group
11.2012 - 01.2015
Bachelor of Science - Communications
SUNY New Paltz