Elise Shields
Lawton
Summary
Detail-oriented professional with experience in patient access and executive support roles. Proficient in multitasking, appointment scheduling, and process improvement. Eager to leverage skills to enhance operational workflows and drive patient satisfaction.
Overview
10
10
years of professional experience
Work History
Patient Access Representative
Cancer Centers Of Southwest Oklahoma
Lawton, OK
01.2025 - Current
- Facilitated patient registration processes to ensure accurate data entry and compliance with healthcare regulations.
- Managed appointment scheduling and maintained efficient workflow within the patient access department.
- Assisted patients with insurance verification, clarifying benefits and coverage details for services rendered.
- Provided support for front desk operations, enhancing patient experience through effective communication and assistance.
- Collaborated with clinical staff to streamline patient access procedures, enhancing overall operational efficiency.
- Trained new team members on system protocols and best practices in patient access responsibilities.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Improved operational efficiency, organizing patient documentation and streamlining access to information.
- Boosted team morale and productivity by sharing knowledge and best practices in patient access processes.
Executive Assistant
Carey Johnson Oil Company
Lawton, OK
02.2016 - 12.2024
- Coordinated complex scheduling for executive leadership, optimizing time management and meeting efficiency.
- Managed communication with internal and external stakeholders, ensuring timely information flow across departments.
- Developed and maintained filing systems for critical documents, enhancing organization and retrieval processes.
- Prepared detailed reports and presentations for meetings, supporting informed decision-making by executives.
- Streamlined office operations by implementing new administrative procedures, improving workflow efficiency.
- Led project support initiatives, aligning resources to achieve operational goals within defined timelines.
- Evaluated vendor performance and negotiated contracts, driving cost savings for office supplies and services.
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Served as a liaison between departments to facilitate effective communication throughout the company.
- Organized and coordinated conferences and monthly meetings.
- Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Used advanced software to prepare documents, reports, and presentations.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Handled payroll processing tasks accurately while maintaining strict adherence to deadlines for timely payments.
- Enabled timely project completion by coordinating resources and timelines across multiple departments.
- Coordinated international travel arrangements, ensuring seamless logistics for executives attending global conferences.
- Maintained strict confidentiality of sensitive information, upholding company's privacy policies and ethical standards.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
Education
Associate of Science - Health Coach
Quantum University
Honolulu, HI08-2024
Skills
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
- Multitasking and organization
- Appointment scheduling
- Registration and admissions
- Phone and email etiquette
- Medical terminology
- Healthcare systems navigation
- EMR
- Strong empathy
- Problem-solving
- Referral coordination
- Scheduling diagnostic procedures
- Medical coding
- Insurance verifying
- Multi-line telephone systems
Timeline
Patient Access Representative
Cancer Centers Of Southwest Oklahoma
01.2025 - Current
Executive Assistant
Carey Johnson Oil Company
02.2016 - 12.2024
Associate of Science - Health Coach
Quantum University