Elise Werk
Dexter ,MO
Summary
Patient-focused professional equipped with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals, and policy enforcement. Talented in finding balanced solutions and resolving conflicts.
Overview
4
4
years of professional experience
Work History
Rehabilitation Coordinator
Therapy Management Corporation
Dexter, MO
04.2022 - Current
- Maintained awareness of government regulations, health insurance changes and financing options.
- Communicated with patients with compassion while keeping medical information private.
- Maintained communication and transparency with governing boards, department heads and medical staff.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Coordinated work activities and scheduling of medical, nursing and physical plant staff.
- Assessed need for additional staff, equipment and services based on historical data and seasonal trends.
- Helped with basic clinical needs and responded to patient requests.
- Helped patients with transfers, ambulation, and positioning to ensure safety.
- Supported patients in physical therapy procedures to restore function and decrease pain.
- Maintained a safe environment for all patients while providing care within the facility guidelines.
- Followed up with patients about needs and appointments.
- Set up equipment and gear for physical therapy appointments according to treatment plans.
- Conducted routine maintenance and safety checks on therapy equipment.
- Assisted with patient intake processes, including gathering health history and therapy goals.
- Communicated effectively with the therapy team regarding patient progress and concerns.
- Promoted positive relationships between staff members, families and caregivers and clients through effective communication techniques.
- Ensured cleanliness and sanitation of therapy areas and equipment.
House Cleaner
Merry Maids
Cape Girardeau, Missouri
03.2021 - 03.2022
- My role at Merry Maids was to provide home and business cleaning services.
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
- Swept and damp-mopped private stairways and hallways.
- Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
- Communicated with customers about requests for additional supplies or cleaning services.
- Maintained and organized cleaning supplies stock.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Operated industrial cleaning equipment safely in accordance with manufacturer's instructions.
Sales Floor Associate
Victoria Secret
Cape Girardeau, Missouri
10.2020 - 03.2021
- I had many responsibilities such as stocking the floor merchandise, organizing the floor merchandise, keeping the the sales floor clean, providing Custer service at all times, answering phone calls, working the register, etc.
- Assisted customers in locating products, providing recommendations based on their preferences.
- Resolved customer complaints promptly and professionally according to company policies.
- Computed purchases and received and processed cash or credit payment.
- Handled returns and exchanges according to company policies.
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
- Organized store by returning merchandise to proper areas and restocked displays.
- Assisted in organizing and restocking merchandise to ensure sales floor remained tidy and appealing.
- Monitored sales floor to prevent shoplifting, reporting suspicious activities to security.
- Processed sales transactions quickly and accurately at the checkout counter.
Education
High School Diploma -
Seckman High School
Imperial Mo 03-2020
Skills
- Staff management
- Adaptive equipment
- Therapeutic techniques
- Appointment scheduling
- Patient care and confidentiality
- HIPAA compliance
- Scheduling expert
- Document management
- Multi-line phone operations
Timeline
Rehabilitation Coordinator
Therapy Management Corporation
04.2022 - Current
House Cleaner
Merry Maids
03.2021 - 03.2022
Sales Floor Associate
Victoria Secret
10.2020 - 03.2021
High School Diploma -
Seckman High School