Elise Wilson
Knoxville,TN
Summary
Passionate individual with 8+ years of experience in Customer Satisfaction. Enthusiastic about taking on new challenges and delivering exemplary customer service. Self-motivated Lead Customer Service Representative recognized for multitasking numerous requests to handle direct and escalated customer requirements. Excellent research, communication and problem-solving abilities. Driven to boost a positive work environment that also continues to produce positive trends. Studious and passionate Director with extensive knowledge of teaching color guard and updating teaching procedures. Committed to mentoring students to enhance participation and increase overall success. Outgoing and friendly with fantastic attention to detail.
Overview
7
7
years of professional experience
Work History
Leasing Professional
Southwood Realty
Knoxville, TN
05.2023 - Current
- Provided ongoing customer service support to existing residents regarding maintenance requests or other issues
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems
- Managed day-to-day activities involving residents, subcontractors and property management
- Responded quickly to emergency situations involving property damage or safety hazards
- Led property tours to showcase amenities to prospective residents and offered valuable information regarding major features
- Advertised vacant rental units through various media outlets such as newspapers, websites, classified ads
- Built brand loyalty by delivering stellar leasing experience to residents
- Developed and maintained positive relationships with residents, vendors, and contractors
- Reviewed lease agreements for accuracy prior to signing by both parties
- Planned, scheduled and coordinated monthly resident events to keep our community inviting and exciting
- Promoted my community to businesses in local area through marketing collateral, phone calls and email messages
- Developed marketing brochures for multiple properties ensuring each brochure fit the style and comfort for each property.
Color Guard Director
Carter High School
Strawberry Plains, TN
07.2020 - Current
- Built and strengthened positive relationships with students, parents and teaching staff
- Taught basic flag technique including spinning, tosses, rolls, and catches
- Instructed students in proper marching techniques and formations
- Managed budgeting responsibilities related to purchasing supplies and uniforms
- Participated in workshops, trainings and conferences to improve educational skills
- Selected music for performances that best fit the theme or occasion
- Served as a liaison between parents, school administrators, and performers
- Conquered challenges of working with highly diverse student population to attain exceptional student achievement
- Created original choreography for performances
- Designed costumes that matched the performance's theme or concept
- Assisted with fundraising efforts for purchasing uniforms and equipment
- Motivated team members to perform at their highest levels during competitions.
Assistant Manager
West Marine
Knoxville, TN
07.2017 - 05.2023
- Monitored employee attendance records, timekeeping, and payroll information
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies
- Completed inventory audits to identify losses and project demand
- Managed customer service inquiries and complaints in a timely manner
- Enforced company policies and procedures to strengthen operational standards across departments
- Organized team activities to build camaraderie and foster pleasant workplace culture
- Maneuvered forklift over and around loaded pallets, boxes and other materials
- Secured loads on pallets to minimize damage and worker injuries
- Identified areas of improvement within the store environment and recommended solutions
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs
- Created visual displays that attracted customers to merchandise in the store.
Entrepreneur
Self-employed
Knoxville, TN
02.2021 - 05.2022
- Identified and secured strategic partnerships with vendors and suppliers
- Monitored competitors' activities in order to stay ahead of the curve
- Implemented successful business strategies to increase revenue and target new markets
- Formed and sustained strategic relationships with clients
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Displayed strong telephone etiquette, effectively handling difficult calls
- Handled confidential information with discretion at all times
- Practiced safe work habits and wore protective safety equipment.
Visual Merchandising Manager
American Eagle Outfitters, Inc
Lakeland, FL
02.2019 - 06.2019
- Established and maintained proper high-traffic displays, resulting in increased sales
- Presented updated floor plans and design strategy to store management
- Monitored competitors' activities related to visual merchandising; identified opportunities to differentiate company's offering
- Managed purchasing process for entire department
- Changed and adjusted displays for new product launches, seasonal changes and different themes
- Documented daily activities including progress updates on projects being worked on by team members
- Demonstrated great teamwork skills with staff members involved in production and transport
- Taught sales staff to properly coordinate clothing racks and counter displays to maximize promotional effectiveness.
Education
High School Diploma -
Clearwater High School
05.2018
Skills
- Property Amenities
- Business Partnerships
- Issue Escalation
- Telephone and Email Etiquette
- Sales and Marketing Aptitude
- Business Processes and Procedures
- Event Planning
- Training and Mentoring
- Customer Service
- Relationship Building
- Creative Problem-Solving
- Clear Communication
- Team Collaboration
Activities
- Built my current guard program from 5 members to 22 in 3 years.
- Started my own cleaning business to clean mansions, house boats and yachts in the Knoxville, TN area.
Timeline
Leasing Professional
Southwood Realty
05.2023 - Current
Entrepreneur
Self-employed
02.2021 - 05.2022
Color Guard Director
Carter High School
07.2020 - Current
Visual Merchandising Manager
American Eagle Outfitters, Inc
02.2019 - 06.2019
Assistant Manager
West Marine
07.2017 - 05.2023
High School Diploma -
Clearwater High School
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