Elise Wylie
Kalamazoo,MI
Summary
Resourceful professional with a background in customer service, guest relations, and law enforcement. Experience includes roles as Guest Service Coordinator and Ropes Course Coordinator, complemented by Criminal Justice coursework and an internship in police operations. Skilled in emergency response, security protocols, conflict resolution, and teamwork in high-pressure environments.
Overview
1
1
Certification
3
3
years of post-secondary education
2
2
years of professional experience
Work History
Store Associate
Aldi
Battle Creek, Michigan
10.2025 - Current
- Assisted customers with product inquiries and provided excellent service.
- Demonstrated excellent customer service skills at all times.
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
- Operated cash register and processed customer transactions with accuracy to maintain service efficiency.
- Collaborated with team members to streamline store operations during peak hours, ensuring customer satisfaction.
- Managed customer escalations to resolve issues effectively.
- Implemented conflict resolution strategies.
- Identified and addressed bottlenecks in sales process to enhance customer flow.
- Monitored inventory levels and reported discrepancies to management promptly.
- Trained new associates on store policies and operational procedures effectively.
- Performed daily opening and closing procedures for store operation.
Ropes course Coordinator/Guest Services Coordinator
Binder Park Zoo
Battle Creek, Michigan
05.2025 - 10.2025
- Supervised and guided guests through ropes course activities while prioritizing safety and providing excellent customer service.
- Conducted safety briefings, equipment checks, and ensured participants followed all safety procedures.
- Assisted guests with harnesses and climbing equipment and responded to questions or concerns.
- Executed security measures and emergency response procedures, ensuring safety for guests, staff, and property.
- Participated in emergency response procedures and maintained a safe, organized environment.
- Delivered exceptional customer service, assisting guests and professionally resolving concerns to enhance visitor experience.
- Managed admissions, ticket sales, memberships, and cash/credit transactions using point-of-sale systems.
- Developed and organized educational programs for visitors and school groups for visitors and school groups at Binder Park Zoo.
Dishwasher
Barbed Wire Cafe
Otsego, Michigan
10.2024 - 05.2025
- Sanitized dishes, utensils, and kitchen equipment to uphold health standards.
- Ensured cleanliness of dishwashing area and surrounding spaces to promote a hygienic environment.
- Maintained cleanliness of dishwashing area and surrounding spaces.
- Restocked supplies to support kitchen team during shifts.
- Assisted kitchen team by restocking supplies as needed throughout shifts.
- Collaborated with team members to manage busy service periods effectively.
- Stocked service areas with necessary supplies to ensure efficient operations. with clean plates, bowls, cups, and other items.
- Swept and mopped floors in the kitchen area at regular intervals throughout shift.
- Backed up kitchen team members during heavy work periods to maximize team coverage.
Education
Calhoun Christian School
Battle Creek, Michigan 08.2023 - 05.2025
Calhoun Area Career Center
Battle Creek, Michigan 09.2023 - 05.2025
Skills
- Customer Service
- Merchandising Techniques
- Communication
- Dispute management
- Teamwork & Collaboration
- Attention to Detail
- Time management
- Organization
- Adaptability
- Problem-Solving
- Critical Thinking
- Leadership
Certification
- CPR Certified
- Narcan Administration Certified
- Stop the Bleed Certified
Accomplishments
- High School Athlete of the Year
- Women's High School Soccer District Champions
- All-Region Women's High School Soccer
- All-State Honorable Mention - Women's High School Soccer
Timeline
Store Associate
Aldi
10.2025 - Current
Ropes course Coordinator/Guest Services Coordinator
Binder Park Zoo
05.2025 - 10.2025
Dishwasher
Barbed Wire Cafe
10.2024 - 05.2025
Calhoun Area Career Center
09.2023 - 05.2025
Calhoun Christian School
08.2023 - 05.2025