Elise C Clark
Inman,SC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Special Projects Coordinator
AppleOne Employment
07.2022 - 04.2023
- Conducted research and gathered vital information for use in upcoming project planning
- Reconcile various scholarship funding activities verifying participant eligibility
- Prepare for and participate in community outreach events
- Skilled at working independently and collaboratively on a team
Administrative Assistant
AppleOne Employment
03.2021 - 05.2022
- Organized and packed mobile supplies for offsite clinics
- Checking patients in and out, scheduling appointments
- Verification and update of patient demographic and vaccination history
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy
Special Projects Officer II
MS Department of Human Services
03.2019 - 09.2019
- Process new and renewal SNAP applications for benefits
- Eligibility interviews with applicants with follow-up on pending applications
- Attend training and workshops
- Self-motivated, with strong sense of personal responsibility
Admin Assistant IV
Division of Medicaid
06.2018 - 03.2019
- Answered multi-line phone system, routed calls, delivered messages to staff, and greeted visitors
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality of service
- Managed paper and electronic filing systems by routing various documents, taking messages, and managing incoming and outgoing mail
- Created and maintained databases to track and record customer data
Customer Service
AT&T Wireless Mobility
08.2011 - 12.2016
- Work in one or multiple queues/skill sets over various customer contact channels
- Asked fact-finding questions to determine customer needs and expectations and recommended specific products and solutions
- Adhered to company policies and scripts to consistently achieve call-time and quality standards
- Detailed payment options and explained price, receipt, and billing details to customers
Education
BSBA - Management Information Systems
University of Southern Mississippi
Long Beach, MSM.D. - Business Management
Delta State University
Cleveland, MSSkills
- Customer Service
- Microsoft Windows and Office
- Help Desk and Call Center
- Full-charge bookkeeper
- Full-cycle payroll
- Accounts Payable
- Accounts Receivable
- Internet Research
- Event Coordination
- Customer Satisfaction
- Administrative Duties
- Analytical Skills
Certification
Certified Six Sigma Green Belt
Timeline
Special Projects Coordinator
AppleOne Employment
07.2022 - 04.2023
Administrative Assistant
AppleOne Employment
03.2021 - 05.2022
Special Projects Officer II
MS Department of Human Services
03.2019 - 09.2019
Admin Assistant IV
Division of Medicaid
06.2018 - 03.2019
Customer Service
AT&T Wireless Mobility
08.2011 - 12.2016
BSBA - Management Information Systems
University of Southern Mississippi
M.D. - Business Management
Delta State University
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