Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Elise Jade Banner

Concord,NC

Summary

Dedicated and compassionate individual with strong emotional intelligence, problem-solving abilities, and efficiency. Quick to learn and adaptable, contributing effectively as both a collaborative team member and a confident leader.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Pharmacy Technician

CVS Pharmacy
Hampton, VA And Huntersville, NC
05.2025 - Current
  • Managed prescription medication dispensing to ensure patient safety and compliance with regulations.
  • Collaborated with pharmacists to resolve insurance issues and facilitate smooth claims processing.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Counted and labeled prescriptions with correct item and quantity.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.

Ticket Sales Representative

PNC Music Pavilion
Charlotte, NC
05.2024 - Current
  • Provided efficient customer service
  • Calculated profits at the end of each shift
  • Handled situations face-to-face and via phone call
  • Learned to resolve problems
  • Organized tickets
  • Assisted wide range of clientele.

Customer Service Associate

Walgreens
Huntersville, NC
12.2024 - 01.2025
  • Provided efficient customer service
  • Counted money
  • Learned how to inventory and restock items
  • Learned about different OTC drugs and their purposes

Crew Member

Jersey Mike's
Kannapolis, NC
06.2022 - 08.2024
  • Gained leadership, time management, and food preparation skills
  • Recognized for excellent customer service skills
  • Knowledge of sanitization and preventative foodborne illness measures
  • Trained and mentored new team members on operational procedures and best practices.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.

Education

Bachelor of Science - Nursing

Hampton University
Hampton, VA
05-2028

High school diploma - undefined

Cox Mill High School
Concord, NC
05-2024

Skills

  • Time management
  • Problem-solving skills
  • Team collaboration
  • Confidentiality and HIPAA
  • Workflow optimization
  • Direct patient care
  • Patient relationship building
  • Emotional Intelligence
  • Intermediate Spanish
  • Beginner American Sign Language
  • Microsoft Office
  • Personal hygiene support

Certification

  • Basic Life Support
  • Certified Nursing Assistant, North Carolina
  • Pharmacy technician License, North Carolina & Virginia

Timeline

Pharmacy Technician

CVS Pharmacy
05.2025 - Current

Customer Service Associate

Walgreens
12.2024 - 01.2025

Ticket Sales Representative

PNC Music Pavilion
05.2024 - Current

Crew Member

Jersey Mike's
06.2022 - 08.2024

High school diploma - undefined

Cox Mill High School

Bachelor of Science - Nursing

Hampton University