Dedicated and compassionate individual with strong emotional intelligence, problem-solving abilities, and efficiency. Quick to learn and adaptable, contributing effectively as both a collaborative team member and a confident leader.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
CVS Pharmacy
Hampton, VA And Huntersville, NC
05.2025 - Current
Managed prescription medication dispensing to ensure patient safety and compliance with regulations.
Collaborated with pharmacists to resolve insurance issues and facilitate smooth claims processing.
Answered incoming phone calls and addressed questions from customers and healthcare providers.
Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
Counted and labeled prescriptions with correct item and quantity.
Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
Ticket Sales Representative
PNC Music Pavilion
Charlotte, NC
05.2024 - Current
Provided efficient customer service
Calculated profits at the end of each shift
Handled situations face-to-face and via phone call
Learned to resolve problems
Organized tickets
Assisted wide range of clientele.
Customer Service Associate
Walgreens
Huntersville, NC
12.2024 - 01.2025
Provided efficient customer service
Counted money
Learned how to inventory and restock items
Learned about different OTC drugs and their purposes
Crew Member
Jersey Mike's
Kannapolis, NC
06.2022 - 08.2024
Gained leadership, time management, and food preparation skills
Recognized for excellent customer service skills
Knowledge of sanitization and preventative foodborne illness measures
Trained and mentored new team members on operational procedures and best practices.
Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Education
Bachelor of Science - Nursing
Hampton University
Hampton, VA
05-2028
High school diploma - undefined
Cox Mill High School
Concord, NC
05-2024
Skills
Time management
Problem-solving skills
Team collaboration
Confidentiality and HIPAA
Workflow optimization
Direct patient care
Patient relationship building
Emotional Intelligence
Intermediate Spanish
Beginner American Sign Language
Microsoft Office
Personal hygiene support
Certification
Basic Life Support
Certified Nursing Assistant, North Carolina
Pharmacy technician License, North Carolina & Virginia