Eliseth Torres
Cape Coral,FL
Summary
Dynamic professional with a proven track record at Leon Express, excelling in customer relations and dispatch software. Recognized for enhancing service efficiency through effective problem-solving and decision-making. Adept at managing high-pressure situations while maintaining attention to detail, ensuring timely deliveries and exceptional client satisfaction.
Overview
20
20
years of professional experience
Work History
Dispatcher
Leon Express
01.2012 - 07.2025
- Coordinated transportation schedules to optimize delivery routes and enhance service efficiency.
- Monitored vehicle locations using GPS systems to ensure timely arrivals and customer satisfaction.
- Collaborated with drivers to address issues, providing real-time solutions for operational challenges.
- Managed dispatch communications, ensuring accurate information flow between drivers and clients.
Sales Associate
Ross Dress for Less
03.2005 - 09.2011
- Delivered exceptional customer service, enhancing shopping experience and fostering loyalty.
- Assisted in inventory management, ensuring stock levels met demand efficiently.
- Operated point-of-sale systems, accurately processing transactions and managing cash flow.
- Trained new associates on store policies and sales techniques, improving team performance.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
Associate of Science -
Miami Spring Technical Institud
Miami, FL01-2000
High School Diploma -
Alvaro Barba
Camaguey, Cuba06-1993
Skills
- Customer service
- Data entry
- Decision-making
- Active listening
- Attention to detail
- Stress tolerance
- Dispatch software
- Problem-solving
- Customer relations
- Time management
Accomplishments
- Documented and resolved [Issue] which led to [Results].
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved [Result] through effectively helping with [Task].
- Supervised team of [Number] staff members.
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Dispatcher
Leon Express
01.2012 - 07.2025
Sales Associate
Ross Dress for Less
03.2005 - 09.2011
Associate of Science -
Miami Spring Technical Institud
High School Diploma -
Alvaro Barba