Elisha Cheadle
Fort Worth,TX
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
14
14
years of professional experience
Work History
Patient Account Representative III
Mercy Orthopedic And Hand Clinic
05.2019 - 01.2023
- Checking patients in and out when arrive for medical appointments.
- Answering phone to address patient inquiries and scheduling appointments.
- Documenting insurance information, personal information, payment methods and other important patient information.
- Updating patient files and appointment information accurately.
- Communicating information and important details to other medical care staff.
- Contacting insurance companies regarding coverage, pre-approval, billing and other issues.
- Processing payments from patients and handling billing issues between patients and insurance companies.
- Managing various types of paperwork and other clerical duties.
- Work incoming Dr referrals.
- Schedule patient appointments from Dr referrals.
- Generated and distributed monthly customer statements.
- Worked with customer to create debt repayment plan based on current financial condition.
Office Manager
Devine Care Home Health
Moore, OKlahoma
10.2018 - 04.2019
- Opening and closing office, answering multi phone line and distributing messages to right person, checking and answering emails, faxing, checking Medicare, Medicaid and VA eligibility, making sure clients have been approved for Advantage program, inputting client information into different software ( Axxeces, Harmoney) PCA coordinator, verify employment for potential employees, payroll and some billing.
- Reported to senior management on organizational performance and progress toward goals.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Evaluated employee records and productivity and submitted evaluation reports.
Office Assistant
Ocean Dental
03.2016 - 10.2018
- Greet parents and patients when enter or leave office, ensure parents who are waiting are kept informed of progress of their appointment or child.
- Maintain clean and tidy waiting area and front desk area.
- Verify patient insurance eligibility prior to appointment and ensure information is correct in patient's Boomerang file.
- Ensure service limits are recorded and communicated with clinical team prior to treating patient.
- Ensure all patient files are ready (pull file, update patient record, verify insurance and service limits) before patient's appointment.
- Coordinate with Clinical Team Leader and Doctors to provide opportunity for same day care to patients.
- Assist with meeting office financial targets by ensuring hygiene and operative schedules are full.
- Schedule follow-up operatory and six month recall appointments for patients.
- Answer incoming calls and direct caller to proper person, taking messages when necessary.
- Ensure our patients are receiving dental care needed by making outbound calls to confirm patients, to reschedule patients that do not make their appointment, and to call patients that have treatment that needs to be completed.
- Ensure all patient records are re-filed at end of day.
- Informed and supported business leaders through consistent 'communication and administrative support duties.
- Reviewed files, records and other documents to obtain information to respond to requests.
Administrative Technician III
Oklahoma Department Of Corrections
04.2013 - 03.2016
- Responsibilities include document production and management through variety of manual or technological processes.
- This may include preparing documentation for scanning reports or other documents deemed necessary by management staff.
- Must maintain various filling system, including computer records of various activities, assisting agency customers with inquires or problems concerning assigned program area. position may also be assigned various types of similar duties, such as purging files, back shifting, retrieving files and assist with training offenders to assemble documents to be scanned.
- Established administrative work procedures to track staff's daily tasks.
- Performed research to collect and record industry data.
- Assisted coworkers and staff members with special tasks on daily basis.
Childcare Provider
Kia's Kids
08.2009 - 03.2014
- Organize activities to help develop children physical, emotional, and social growth.
- Read stories, sang songs and facilitated creative play.
- Developed lessons and activities to promote children's physical and emotional development.
- Frequently substitute in office and classroom areas.
- Helped facilitate indoor and outdoor play, parent-teacher conferences and keeping classroom clean.
- Created daily lesson plans for activities.
- Maintain nutritious snacks and meals for children.
- Taught children personal care, including toilet training and feeding.
- Coordinate field trips to local parks, fire stations and zoo.
Education
Bachelor of Science - Office Management
Langston University
Langston, OKLegal Administration - Legal Administrative Assistance
City College/ Platt
Moore, Oklahoma06.2026
Associate of Science - Organizational Leadership
Rose State College
Oklahoma City, OK05.2012
Skills
- Account Resolutions
- Time Management
- Patient Account Reviews
- Reviewing Patient Information
- Verbal and Written Communication
- Patient Care
- Payment Processing
- Information Updates
- Microsoft Office
- Organizational Skills
- HIPAA Understanding
- Pleasant Telephone Demeanor
Timeline
Patient Account Representative III
Mercy Orthopedic And Hand Clinic
05.2019 - 01.2023
Office Manager
Devine Care Home Health
10.2018 - 04.2019
Office Assistant
Ocean Dental
03.2016 - 10.2018
Administrative Technician III
Oklahoma Department Of Corrections
04.2013 - 03.2016
Childcare Provider
Kia's Kids
08.2009 - 03.2014
Bachelor of Science - Office Management
Langston University
Legal Administration - Legal Administrative Assistance
City College/ Platt
Associate of Science - Organizational Leadership
Rose State College
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