ELISHA DODDS
Costa Mesa,USA
Summary
Intelligent and assertive employee with background primarily in customer service. Expert in customer/tenant relationships, office operations and maintenance oversight. Well-versed in balancing customer needs and business targets to meet company goals.
Overview
17
17
years of professional experience
Work History
Jewelry Ambassador
Stella & Dot
Seattle, WA
08.2010 - 01.2014
- Salesperson
- Networked, marketed, and sold Stella & Dot jewelry in the greater Washington area.
- Handled 25+ calls per day to address customer inquiries and concerns.
- Used critical thinking to break down problems, evaluate solutions and make decisions to increase sales.
Co- Owner
DoddsRE, LLC
08.2012 - 08.2021
- Husband and wife financial Real Estate Investment company
- Prospected, purchased and financed apartment buildings and residential homes around the country
- Personally worked with contractors, architects, and 3rd parties to follow ADA compliance on purchase, restoration and sell of real estate assets.
- Collaborated with development teams, internal customers and product line management to verify delivery of desired quality requirements to distributors.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Managed day-to-day business operations
- Generated revenues yearly and effectively capitalized on industry growth
- Maintained up-to-date administrative records to monitor operational conditions
- Trained and developed team members to build human capital
- Consulted with customers to assess needs and propose optimal solutions
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization
- Reconciled daily sales, returns and financial reports in QuickBooks
Commercial Property Manager/Coordinator/ Assistant
The Irvine Company LLC
Irvine, CA
01.2007 - 01.2012
- Managed multiple office Buildings in the OC area
- Worked alongside,
- Marketing, Landscape, Accounting and Construction Directors
- Provided direct customer service and support for 200 commercial clients
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Verified income, assets and expenses and completed file tracking sheet for each applicant.
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service
- Reviewed aged receivables, followed up on premium payment collection and assisted accounting department with account reconciliations
- Communicated with clients and tenants while offering strategic solutions to remedy problems
- Directed property management program by determining requirements, planning for material equipment replacement and implementing quality control oversight
- Contacted clients and underwriters to obtain additional information
- Attended appropriate continuing education courses to remain up to date on customer service etiquette.
- Maintained accuracy and privacy when composing highly technical and sensitive correspondence
- Digitized various information files in appropriate software and maintained database
Education
Bachelor of Arts - Business Economics
University of California
Santa Barbara, CA06.2008
Certificate of Accomplishment Digital Arts - Graphic And Web Design
Bellevue College
Bellevue, WA06.2014
Skills
- Customer service
- Real Estate/ Property Management
- Sales
- Maintenance Oversight
- Daily Property Operations
- Common Area Maintenance
- Employee Motivation and Guidance
- Effective Conflict Resolution
Timeline
Co- Owner
DoddsRE, LLC
08.2012 - 08.2021
Jewelry Ambassador
Stella & Dot
08.2010 - 01.2014
Commercial Property Manager/Coordinator/ Assistant
The Irvine Company LLC
01.2007 - 01.2012
Bachelor of Arts - Business Economics
University of California
Certificate of Accomplishment Digital Arts - Graphic And Web Design
Bellevue College
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