Elisha Sauri
Columbus,GA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
Work History
Provider Services Representative
Elevance
12.2023 - Current
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Increased efficiency and team productivity by promoting operational best practices.
- Promoted positive relationships between the organization and its network providers through timely responses to inquiries and effective issue resolution.
- Educated providers on billing procedures, coding guidelines, and reimbursement policies for optimal claim submissions.
- Followed up with customers on unresolved issues.
- Developed strong relationships with clients, facilitating trust and open communication during the claims process.
- Observed strict procedures to maintain data and plan participant confidentiality.
Online Personal Shopper
Walmart
05.2021 - 12.2022
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Tracked substitutions and informed customers of changes.
- Managed over 30 calls per day.
Front End Retail Cashier
Walmart
06.2017 - 06.2018
- Reviewed and resolved differences between accounting information and cash drawer.
- Restocked, arranged, and organized merchandise in front lanes to drive product sales.
- Assisted customers with purchases, positioned reward programs to promote loyalty and increase numbers
- Mastered transaction processing with various POS systems, both analog and digital.
- Engaged in positive customer eccentric service to promote client satisfaction and consistent sales.
- Lifted up to 50-60 pounds at once and used forklift to move heavier loads
Education
High School Diploma -
Academic Success Center
Columbus, GA05.2014
Skills
- Proficient Calendar Management
- Inventory control/Management
- Performance driven
- Planning and Execution
- Customer relations
- Creative and resourceful
- Logistical support
- Stocking and Replenishing
- Customer Transactions
- Active Listening
- Microsoft Excel
- Customer Service
- HIPAA compliance
- Call center experience
- Problem-solving abilities
Timeline
Provider Services Representative
Elevance
12.2023 - Current
Online Personal Shopper
Walmart
05.2021 - 12.2022
Front End Retail Cashier
Walmart
06.2017 - 06.2018
High School Diploma -
Academic Success Center
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