Elisha Serrato
Vista,CA
Summary
Highly organized and hardworking with good communication and great multi-tasking abilities. Experience not only with being responsible for animal care but being sure the team is being productive and getting tasks done on time. Great customer service with being able to answer all questions and give out information through phone calls and through emails. Very knowledgeable with filing paperwork into system and into customer files on one-drive. Hardworking and passionate about work tasks and goals. Overall organized and a dependable candidate willing to learn and take on the work at hand.
Overview
3
3
years of professional experience
Work History
Lead Kennel Technician
SBC Boarding LLC
08.2022 - Current
- Manage calls and emails throughout the day.
- Input clients information and files into one drive and pet executive system.
- Established open lines of communication with clients regarding their animals'' progress, fostering transparency and trust.
- Conducted regular facility maintenance checks to ensure a safe environment for both staff members and animals
- Evaluated performance of kennel staff regularly, providing constructive feedback and guidance for improvement when necessary.
- Provided comprehensive training for new staff members
- Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
- Trained new staff on kennel maintenance, animal care and feeding protocols.
- Recorded dogs' intake and output, physical condition and behavior for updated kennel logs.
Instructional Assistant
Valley Center-Pauma Unified School District
08.2021 - 07.2022
- Monitored student progress to identify areas requiring extra support and implement action plans to meet needs.
- Supervised students during non-instructional times such as lunch breaks or recess periods, maintaining safety standards at all times.
- Provided support during classes, group lessons, and classroom activities.
- Provided one-on-one support to students with special needs, enabling them to achieve academic success.
- Assisted teachers in developing differentiated instructional strategies, resulting in improved student outcomes.
Education
Associate Degree - Human Development With A Focus in Counseling
California State University - San Marcos
San Marcos, CA08.2019
Skills
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Attention to Detail
- Critical Thinking
- Decision-Making
- Human and Animal Safety
- Animal Restraint Techniques
- Animal handling expertise
Timeline
Lead Kennel Technician
SBC Boarding LLC
08.2022 - Current
Instructional Assistant
Valley Center-Pauma Unified School District
08.2021 - 07.2022
Associate Degree - Human Development With A Focus in Counseling
California State University - San Marcos
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