Elisha Shelby
Carrollton,United States
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Motivated Customer Service Representative with over Number years of retail experience in fast-paced, team-based environments. Driven and proven successful at achieving established targets and team goals. Personable and professional communicator with fluency in Language.
Goal-oriented worker with outstanding knowledge of Type organization and Type product issues. Proven history of increasing productivity and customer satisfaction with great phone skills and Type talents. Committed to best-in-class customer service and maintaining professionalism.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
L’oréal
Dallas, Texas
09.2021 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Customer Service Representative
Concentrix
Dallas, Texas
12.2020 - 11.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
Office Assistant
Dr Office
Dallas, Tx
10.2018 - 05.2020
- Completed clerical tasks such as filing, copying and distributing mail.
- Interacted with customers by phone, email or in-person to provide information.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Delivered clerical support by handling range of routine and special requirements.
Security Officer
National Champion Security
Dallas, Tx
01.2019 - 04.2020
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Patrolled and monitored premises in company vehicle, on bicycle and by foot.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors.
- Monitored and authorized entrance and departure of Number employees and visitors daily.
- Secured Number doors in office and main building.
- Operated detecting devices to screen individuals and prevent passage of prohibited articles into restricted areas.
State Collections
Medical Billing
Dallas, Texas
01.2022 - 07.2022
- Negotiated to collect balance in full.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Processed payments and applied to customer balances.
- Counseled debtors on payment options and arranged installment agreements.
Education
High School Diploma -
06.2013
Skills
- Calm and Professional Under Pressure
- Understanding Customer Needs
- Call Transfers
- Answering Emails
- Call Documentation
- Order and Refund Processing
- Answering Customer Questions
- Credit Card Payment Processing
Certification
- Area of certification, Company Name - Timeframe
Timeline
State Collections - Medical Billing
01.2022 - 07.2022
Customer Service Representative - L’oréal
09.2021 - Current
Customer Service Representative - Concentrix
12.2020 - 11.2021
Security Officer - National Champion Security
01.2019 - 04.2020
Office Assistant - Dr Office
10.2018 - 05.2020
New Haven School - High School Diploma ,
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