Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
Generic

Elisha Varguez

Two Rivers,US

Summary

Experienced professional with over 10 years in customer service and more than 8 years in leadership roles within service and production settings. Skilled in coordinating team schedules, developing employees through training and coaching, and maintaining consistent performance standards. Comfortable managing high-volume, time-sensitive workloads while staying organized and accurate. Strong communicator with solid problem-solving abilities and proficiency in Microsoft Office, Excel, and social media platforms. Recognized as a dependable team member and a trusted resource for support and guidance.

Overview

18
18
years of professional experience

Work History

Customer Service Representative

A.W. Companies, Inc.
Edina, MN
01.2023 - Current

I handle customer communications across multiple channels, including phone calls, emails, social media, and business reviews, ensuring timely and professional responses. I maintain strong attention to detail to ensure all customer needs are addressed accurately and efficiently. Additionally, I collaborate closely with my team to support clear communication and deliver a high level of customer care.

Counter Supervisor

Riviera Lanes
Green Bay, WI
12.2022 - Current

I handle daily operations, including staff oversight, guest check-ins, food preparation, and register management. I support front counter activities and help improve efficiency to create a better customer experience. I work closely with my team to keep tasks organized across service areas and ensure everything runs smoothly.

Dispensing Technician

Nature’s Way
Green Bay, WI
03.2020 - 11.2022

I accurately measured and blended ingredients according to specifications, ensuring product consistency and quality. I followed strict cleaning and sanitation procedures to prevent cross-contamination and maintain a safe, compliant work environment. I operated forklifts and cherry pickers to move materials efficiently and support production and warehouse operations. Additionally, I monitored inventory levels, assisted with stock organization, and collaborated with team members to streamline workflow and maintain high productivity standards.

Packaging Lead

Bonewerks Culinarte
Green Bay, WI
05.2014 - 02.2019

I oversaw the packaging department, managing daily operations and ensuring smooth workflow. I operated sous-vide lines and supervised product packaging while maintaining strict adherence to cleaning and sanitation protocols, including kettle cleaning. By enforcing high standards of hygiene and efficiency, I ensured product quality, safety, and consistency throughout the production process.

Grinding Operator Forklift Driver

Hillshire
New London, WI
03.2008 - 12.2013
  • I prepared sausage products by accurately measuring and blending ingredients, including meat, fat, and spices, to ensure consistent quality. I maintained proper storage of vats and followed strict sanitation protocols, including cleaning equipment and work areas, to prevent contamination. I operated grinders and forklifts, supporting both production and warehouse operations while keeping workflow efficient and organized.

Education

Undergraduate Certificate - Information Technology

DeVry University
Remote
03-2025

High School Diploma - General

Kaukauna high school
Kaukauna, WI
01-2008

Associate of Science - Applied Science in Health Information Technology

DeVry University
Remote
03-2027

Skills

  • Call center experience
  • Computer proficiency
  • Conflict resolution
  • Documentation
  • Microsoft PowerPoint
  • Microsoft outlook
  • Data entry
  • Critical thinking
  • Active listening
  • Customer service
  • Problem resolution
  • Complaint handling

LANGUAGES

English.

Timeline

Customer Service Representative

A.W. Companies, Inc.
01.2023 - Current

Counter Supervisor

Riviera Lanes
12.2022 - Current

Dispensing Technician

Nature’s Way
03.2020 - 11.2022

Packaging Lead

Bonewerks Culinarte
05.2014 - 02.2019

Grinding Operator Forklift Driver

Hillshire
03.2008 - 12.2013

High School Diploma - General

Kaukauna high school

Undergraduate Certificate - Information Technology

DeVry University

Associate of Science - Applied Science in Health Information Technology

DeVry University