
Experienced professional with over 10 years in customer service and more than 8 years in leadership roles within service and production settings. Skilled in coordinating team schedules, developing employees through training and coaching, and maintaining consistent performance standards. Comfortable managing high-volume, time-sensitive workloads while staying organized and accurate. Strong communicator with solid problem-solving abilities and proficiency in Microsoft Office, Excel, and social media platforms. Recognized as a dependable team member and a trusted resource for support and guidance.
I handle customer communications across multiple channels, including phone calls, emails, social media, and business reviews, ensuring timely and professional responses. I maintain strong attention to detail to ensure all customer needs are addressed accurately and efficiently. Additionally, I collaborate closely with my team to support clear communication and deliver a high level of customer care.
I handle daily operations, including staff oversight, guest check-ins, food preparation, and register management. I support front counter activities and help improve efficiency to create a better customer experience. I work closely with my team to keep tasks organized across service areas and ensure everything runs smoothly.
I accurately measured and blended ingredients according to specifications, ensuring product consistency and quality. I followed strict cleaning and sanitation procedures to prevent cross-contamination and maintain a safe, compliant work environment. I operated forklifts and cherry pickers to move materials efficiently and support production and warehouse operations. Additionally, I monitored inventory levels, assisted with stock organization, and collaborated with team members to streamline workflow and maintain high productivity standards.
I oversaw the packaging department, managing daily operations and ensuring smooth workflow. I operated sous-vide lines and supervised product packaging while maintaining strict adherence to cleaning and sanitation protocols, including kettle cleaning. By enforcing high standards of hygiene and efficiency, I ensured product quality, safety, and consistency throughout the production process.