Elisha Young
Eugene,OR
Summary
Dedicated and experienced Office Management and Administration professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
15
15
years of professional experience
Work History
Office Manager, Human Resources & Collections
What's Happening Inc,
03.2017 - 12.2023
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Managed client and vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Customer Service Supervisor
Kelly Connect Services, Apple Inc Project
07.2013 - 01.2017
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
- Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
- Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
- Fostered strong relationships with key accounts by providing personalized care and attention in managing their concerns.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
Quality Analyst
Appen Butler Hill
01.2009 - 12.2014
Education
High School Diploma -
Piqua High School
Piqua, OH05.2005
Skills
- Labor law compliance
- Employee relations
- Decision making
- Internal communications
- Negotiation Tactics
- Relationship Building
- ADP Workforce Now
- Coaching and Mentoring
- Confidential Document Control
- Operations Management
- Records Management
- Microsoft Office and Docusign
- Compliance
- Recordkeeping
- Dispute Mediation
- Staff Management
Timeline
Office Manager, Human Resources & Collections
What's Happening Inc,
03.2017 - 12.2023
Customer Service Supervisor
Kelly Connect Services, Apple Inc Project
07.2013 - 01.2017
Quality Analyst
Appen Butler Hill
01.2009 - 12.2014
High School Diploma -
Piqua High School
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