Elishia Hughes
Florida Department of Health, Orange County
Orlando,FL
21
years of professional experience
Professional clerk with strong background in administrative support and office management. Skilled in document preparation, data entry, and record keeping. Highly reliable team collaborator with focus on achieving results and adapting to changing needs. Recognized for strong organizational abilities and effective communication skills.
Work History
Senior Clerk
4 Years 8 Months- Streamlined administrative workflows, enhancing document retrieval and processing times.
- Mentored junior clerical staff, providing training on best practices and departmental policies.
- Managed scheduling of appointments, optimizing resource allocation for public health services.
- Managed incoming correspondence, ensuring proper distribution and timely response from appropriate personnel.
- Prioritized workload effectively managing multiple tasks at once maintaining focus under pressure while meeting deadlines consistently.
- Maintained accurate financial records with diligent bookkeeping and timely invoice processing.
- Increased customer satisfaction through prompt responses to inquiries and effective problem resolution.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Input data into spreadsheets and databases.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Utilized office management software to record and track customer information.
- Processed incoming and outgoing mail and packages according to established procedures.
- Edited and proofread documents for accuracy and completeness.
OPS SENIOR CLERK
8 Months- Executed data tasks with high accuracy and efficiency, contributing to overall data integrity.
- Processing Payments, creating and mailing out invoices, verifying correct amounts, recording transactions in customers' accounts, balancing the credit card, cash and check payments and providing receipts for transactions.
- Provided Customer service by phone, email and in person.
- Delivered customer service via phone, email, and in-person interactions, enhancing client satisfaction.
- Processing Payments, creating and mailing out invoices, verifying correct amounts, recording transactions in customers' accounts, balancing the credit card, cash and check payments and providing receipts for transactions.
- Use search engines such as Internet Explorer, Google, Bing, Safari and Firefox.
- Responded to Covid-19 emergencies.
- Use of St. Johns Water Management website for well information and recording of payments.
- Use search engines such as Internet Explorer, Google, Bing, Safari and Firefox.
- Perform line locates.
- Developed and implemented efficient record-keeping systems for patient data and health records.
CARE GIVER
1 Year 11 Months- I stayed home to assist with my spouse's job.
ECONIMIC SELF - SUFFICIENCY SPECIALIST
3 Months- Managed incoming and outgoing calls on multiple phone lines.
- Completed applications for assistance, facilitating access to necessary resources for clients.
- Filled out applications for assistance.
- Delivered customer service by phone, providing clients with detailed information about their accounts.
- Provided support to clients by reviewing and clarifying their financial information.
ASSISTANT
1 Year 7 Months- Provided job search support to spouse during relocation to Iowa.
- Assisted patrons at the Library for the Blind by providing support and resources.
READER / DRIVER OPS
1 Year 7 Months- Delivered reading services to support Senior Rehabilitation Counselor's client assessments.
- Reviewed eye and medical reports to gather patient information.
- Organized and filed client's information in a systematic manner.
- Dispatched mail to clients to ensure communication and follow-up.
- Ensured timely completion and submission of client forms to maintain compliance.
- Filed the client's information.
- Prepared and issued invoices for vendors to ensure prompt payments.
- Facilitated customer service interactions via phone, email, and in-person to address client inquiries.
CARE GIVER
3 Years 11 Months- Provided daily care for two ill relatives at home.
CUSTOMER SERVICE REPRESENTATIVE
1 Year 7 Months- Confer with customers by telephone to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Kept records of customer interactions, detailing inquiries, complaints, and actions taken.
- Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
- Checked customer accounts for discrepancies and errors. to ensure that appropriate changes were made to resolve customers' problems.
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Contacted customers to address inquiries and provide updates on claim investigations or planned adjustments, ensuring clear communication.
- Refer unresolved customer grievances to designated departments for further investigation.
- Resolved customer issues by addressing concerns and providing solutions. customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
- Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
CUSTOMER SERVICE
1 Year 7 Months- Served customers in fast-service, carry-out food establishments, ensuring timely and friendly service.
- Accepted payment from customers and made change.
- Cleaned and organized dining and kitchen areas to maintain hygiene standards. eating, service, and kitchen areas.
- Provided customer service by addressing orders, comments, and complaints to enhance customer satisfaction.
- Prepare daily food items, and cook simple foods and beverages, such as sandwiches, salads, soups, pizza, or coffee using proper safety precautions and sanitary measures.
- Supervised and trained employees to maintain service standards and improve team performance.
CUSTOMER SERVICE
1 Year 5 Months- Delivered customer service via phone and in-person, addressing inquiries about products and services, processing orders, and managing account cancellations and complaints.
- Contact customers to respond to inquiries.
- Engaged with customers to address inquiries and provide timely assistance.
- Resolved customer service and billing complaints by exchanging merchandise, refunding money, or adjusting bills.
- Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
- Organized and filed invoices and order forms systematically to ensure easy retrieval.
Education
High School Diploma
Associate of Arts - General Education
Skills
Data entry proficiency
Document management
PowerPoint
Payment coordination
Scheduling
Complaint resolution
Scheduling and planning
Appointment setting
Processing mail
Transaction processing
EHD and HMS usage
Microsoft Excel
Microsoft Word
Office administration
EHD and HMS proficiency
Task prioritization
Problem-solving
Policy enforcement
Mail handling
Problem-solving
Multitasking Abilities
Timeline
Senior Clerk
Florida Department of Health, Orange County
12.2021 - CurrentRead More
OPS SENIOR CLERK
Florida Department Of Health
04.2021 - 12.2021Read More
CARE GIVER
Home Care Giver
05.2019 - 04.2021Read More
ECONIMIC SELF - SUFFICIENCY SPECIALIST
Florida Department Of Children and Families
02.2019 - 05.2019Read More
ASSISTANT
Assistant
10.2014 - 05.2016Read More
READER / DRIVER OPS
Division of Blind Services
10.2014 - 05.2016Read More
CARE GIVER
Home Care Giver
09.2010 - 08.2014Read More
CUSTOMER SERVICE REPRESENTATIVE
Convergys
02.2009 - 09.2010Read More
CUSTOMER SERVICE
Gabriel's Sub Shop
03.2007 - 10.2008Read More
CUSTOMER SERVICE
Affordable Ink and Toner
10.2005 - 03.2007Read More
Boone High School
High School Diploma
Read More
Valencia College
Associate of Arts from General Education
Read More