Elisia Mikulska
Cornelius,NC
Summary
Results-oriented professional with a proven track record of successfully managing restaurant operations. Customer-centric and collaborative leader with a strong focus on enhancing employee satisfaction. Highly organized and adaptable, able to effectively coordinate and streamline busy environments.
Overview
7
7
years of professional experience
Work History
Restaurant Front of House Manager
Pinky's Westside Grill
Huntersville, NC
10.2022 - 11.2024
- Developed strategies for improved operational efficiency and customer satisfaction.
- Resolved and investigated complaints regarding service, food quality and accommodations. Additionally, resolving customer complaints in a professional manner to maintain positive relationships with guests.
- Provided exceptional customer service by anticipating guest needs before they arise.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Implemented effective marketing campaigns to increase revenue and improve brand awareness.
- Created new menu items based on customer feedback and industry trends.
- Maintained detailed records of sales transactions and daily shift reports.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Assisted in training new management staff.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Coached staff on strategies to enhance performance and improve customer relations.
- Delegated work to staff, setting priorities and goals.
- Ensured compliance with all food safety regulations and sanitation standards.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Bartender
Pinky's Westside Grill
Huntersville, NC
04.2021 - 11.2024
- Greeted customers and provided excellent customer service.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Measured and mixed house ingredients to prepare both custom and menu drink orders.
- Provided drink suggestions to customers based on their preferences.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Studied industry trends to inform planning of bar menu and development of new drink recipes.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Completed regular bar inventories and daily requisition sheets. Promptly restocking low items before depletion.
- Adhered to state regulations regarding serving alcohol responsibly. In addition to monitoring guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Trained new bartenders on drink preparation and upselling techniques.
- Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
- Effectively multitasked within fast-paced environment.
- Remained calm and poised during busy periods, promoting great customer service to guests.
Server
Pinky's Westside Grill
Huntersville, NC
05.2018 - 11.2024
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Greeted customers, answered questions and recommended specials to increase profits.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Checked food before serving it to customers.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Upheld high standards of sanitation in accordance with health department regulations.
- Monitored dining room for cleanliness and proper set-up at all times.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
Education
High School Diploma -
Hough High School
06-2017
Some College (No Degree) - Nursing
Central Piedmont Community College
Skills
- Restaurant Operations Management
- Established Professional Stability
- Effective Task Management
- Proficient in Service Prioritization
- Skilled in Conflict Management
- Commitment to Service Excellence
- Building Customer Loyalty
- Effective Upselling Methods
- Training and mentoring
- Waste Reduction Techniques
- Inventory control and record keeping
- Recipe creation and menu development
Work Preference
Work Type
Full TimePart TimeWork Location
On-SiteImportant To Me
Career advancementWork-life balanceHealthcare benefitsFlexible work hoursTimeline
Restaurant Front of House Manager
Pinky's Westside Grill
10.2022 - 11.2024
Bartender
Pinky's Westside Grill
04.2021 - 11.2024
Server
Pinky's Westside Grill
05.2018 - 11.2024
High School Diploma -
Hough High School
Some College (No Degree) - Nursing
Central Piedmont Community College
Similar Profiles
KATHERINE BURKEYKATHERINE BURKEY
Server/Bartender at Pinky's Westside GrillServer/Bartender at Pinky's Westside Grill
Ethan BakerEthan Baker
Food Runner/Busser at Pinkys Westside Bar and GrillFood Runner/Busser at Pinkys Westside Bar and Grill
Tiffany MorrisTiffany Morris
Line Cook at WestSide Bar And GrillLine Cook at WestSide Bar And Grill