Elisia Walker
Quincy,MA
Summary
Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.
Overview
17
17
years of professional experience
Work History
Administrative Assistant
Grace Church of All Nations
Dorchester, MA
01.2017 - 01.2018
- Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
- Oversaw multi-line phone system, directing calls to appropriate personnel promptly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Administrative Assistant
Grant AME Church
Boston, MA
01.2013 - 01.2018
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.
- Developed and maintained filing systems, improving document retrieval efficiency for staff and volunteers.
Store Manager
Pandora Jewelry
Braintree, MA
01.2022 - Current
- Developed strategic initiatives that aligned with organizational goals, driving continuous improvement.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Floor Manager
Walmart
Weymouth, MA
01.2021 - 01.2023
- Maximized performance by monitoring daily activities and mentoring team members.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
Executive Administrative Assistant
St. Paul AME Church
Cambridge, MA
01.2018 - 01.2022
- Managed scheduling and calendar coordination for senior leadership, ensuring optimal time management.
- Organized and executed church events, enhancing community engagement and participation.
- Implemented digital tools for project management, increasing team productivity and accountability.
Assistant Manager
Marshalls
Boston, MA
01.2009 - 01.2012
- Managed retail floor operations, staff supervision, and customer engagement.
- Handled opening/closing procedures, cash handling, and inventory control.
Education
Business Technology Certificate -
LARE Training Center
Chelsea, MASkills
- Executive & Administrative Support
- Customer Service & Public Relations
- Office & Retail Operations Management
- Scheduling & Calendar Management
- Inventory & Supply Chain Coordination
- Financial Records & Confidentiality Handling
- Correspondence & Report Generation
- Accounts Payable/Receivable
- Event Planning & Presentation Delivery
- Multi-Line Phone System Management
- Staff Training & Team Leadership
- Shipping & Mailroom Coordination (UPS, USPS, FedEx)
- Software: Microsoft Office Suite (Word, Excel, PowerPoint), QuickBooks
- Systems: Windows OS, Email & Internet Applications
- Other: Database Management, Switchboard Operations
Timeline
Store Manager
Pandora Jewelry
01.2022 - Current
Floor Manager
Walmart
01.2021 - 01.2023
Executive Administrative Assistant
St. Paul AME Church
01.2018 - 01.2022
Administrative Assistant
Grace Church of All Nations
01.2017 - 01.2018
Administrative Assistant
Grant AME Church
01.2013 - 01.2018
Assistant Manager
Marshalls
01.2009 - 01.2012
Business Technology Certificate -
LARE Training Center