Elissa Hageman
Bartlesville
Summary
I am looking to get my career started helping others, I am BLS and CNA certified.
Compassionate healthcare professional with a focus on patient care, highly productive in fast-paced environments and proficient at completing tasks efficiently. Excel in communication, empathy, and teamwork, ensuring optimal patient comfort and support.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Colaw Fitness
Bartlesville
10.2024 - Current
- Answering inbound calls
- Making outbound calls
- Handle high volume of members daily
- Help members with membership questions and account issues
- Run payments for members
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Strengthened customer retention by offering discount options.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Maintained a high level of professionalism when dealing with difficult customers.
- Answered customer inquiries via phone, email, and chat.
Key Holder/Backroom Coordinator
TJ Maxx
Bartlesville
08.2021 - 10.2024
- Opening and closing the store
- Supervising and training new associates
- Interacting with a high volume of customers everyday
- Delegating
- Management skills
- Computer skills
- Interviewing
- Problem solving
- Following proper procedures
- Verified accuracy of register tills at beginning and end of shift.
- Supervised employees by providing direction on tasks and expectations regarding customer service standards.
- Inspected physical condition of store premises to identify any maintenance issues.
- Protected store assets by assisting with audits, routine cycle counts and physical inventory.
- Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
- Received shipments from vendors and ensured that all products were properly stocked in their designated locations.
- Identified potential shoplifters through observation of suspicious behavior or activities.
- Supervised bank deposits and security procedures to support store opening and closing.
- Enforced safety regulations within the store environment to protect both employees and customers.
- Counted and balanced registers.
- Handled customer inquiries and complaints with professionalism and patience.
PCA Personal Care Assistant
Mays Home Health
Bartlesville
03.2023 - 07.2023
- Washing, folding, and putting away laundry
- Housekeeping
- Helping patients with personal care
- Running errands for patients, picking up medication, grocery shopping, and more
- Meal prepping
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Provided physical support to assist patients with bathing, dressing and toileting.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
Waitress
HILLCREST COUNTRY CLUB
Bartlesville
05.2021 - 10.2021
- Handled a high volume of customers regularly
- Served food
- Bussed tables
- Set up payments by POS
- Kept the restaurant clean and sanitary
- Worked parties
Key Holder/Buyer
Kid to Kid
Aurora
09.2019 - 03.2021
- Opened and closed the store
- Interacted with a high volume of customers daily
- Kept store clean and organized
- Handling merchandise
- Trained new associates
- Gained 2 years of experience in resale and buying
Sales Associate
Once Upon a Child
Reno
08.2017 - 04.2018
- Handled and organized merchandise
- Did customer transactions
- Kept the store clean organized
- Gained customer service skills
- Experience with computers and POS
Education
Certificate - CNA
Tri County Tech
Bartlesville, OK03-2025
High school diploma -
Sacred Heart Academy
Bartlesville, OK06.2022
Skills
- Retail Management
- Retail sales
- Interviewing
- Merchandising
- Pricing
- Customer service
- Assistant Manager Experience
- POS
- Cash register
- Leadership
- Administrative experience
- Cash Handling
- Store Management Experience
- Retail Sales
- Mentoring
- Phone etiquette
- Patient care
- Medical documentation
- Health safety protocols
- Team collaboration
- Effective communication
- Staff training
- Coordination
- Medical terminology
- Calm demeanor
- Active listening
- Verbal and written communication
- Data entry
Certification
- CNA
- BLS Provider
Timeline
Customer Service Representative
Colaw Fitness
10.2024 - Current
PCA Personal Care Assistant
Mays Home Health
03.2023 - 07.2023
Key Holder/Backroom Coordinator
TJ Maxx
08.2021 - 10.2024
Waitress
HILLCREST COUNTRY CLUB
05.2021 - 10.2021
Key Holder/Buyer
Kid to Kid
09.2019 - 03.2021
Sales Associate
Once Upon a Child
08.2017 - 04.2018
Certificate - CNA
Tri County Tech
High school diploma -
Sacred Heart Academy