Elissa Johnson Rios
Glenn Heights,TX
Summary
911 Communications Supervisor with extensive experience since 2017. Focusing on training strong teams and enhancing operational efficiency. Skilled in managing high-pressure situations while fostering collaboration among dispatch staff and emergency responders.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Communications Supervisor
City Of Glenn Heights, Tx
Glenn Heights, TX
09.2023 - Current
- Supervised 911 dispatch operations, ensuring rapid call handling and accurate emergency response coordination.
- Monitored CAD entries, radio traffic, and incident status for timely field unit support.
- Trained dispatch staff on call protocols, emergency procedures, and communication system procedures.
- Reviewed call recordings and reports to maintain quality assurance and protocol compliance.
- Coordinated shift schedules, staffing coverage, and workload distribution across communications team.
- Resolved escalated caller concerns while maintaining calm, professional service during critical incidents.
- TAC Responsibilities to include all TLETS terminals are secure; Ensure TCIC/NCIC records are validated correctly each month; Ensure that all department personnel are aware of CCH confidentiality and restrictions for dissemination.
Communications Supervisor
City of Cockrell Hill
Glenn Heights,TX
10.2025 - 01.2026
- I agreed to temporarily go back to Cockrell Hill Police to assist with a staffing and training crisis. They dropped down to 3 dispatchers for 24/7 coverage and one was still in training. I completed the remainder of her training then hired and trained a permanent supervisor for them. I left after 3 months of working full time for both Glenn Heights and Cockrell Hill Police.
Communications Officer
Dallas County Sheriff's Department
Dallas, TX
05.2023 - 09.2023
- Reviewed training material and company handbooks.
- Monitored CAD and dispatch systems to prioritize calls and teletypes.
- Verified caller details and location data.
Step Up Dispatch Supervisor
City of Cockrell Hill
Cockrell Hill, TX
06.2021 - 05.2023
- Supervised dispatch operations, ensuring accurate call routing and timely response coordination.
- Trained dispatch staff on emergency procedures, radio protocols, and communication standards.
- Monitored CAD entries for accuracy, completeness, and compliance with departmental requirements.
- Coordinated radio traffic between police, fire, and municipal crews during urgent incidents.
Communications Officer
City of Desoto
Desoto, TX
10.2017 - 06.2021
- Managed emergency and non-emergency calls
- Monitored CAD and dispatch systems to prioritize calls and route resources efficiently.
- Logged incidents, unit statuses, and case information with precision to support field operations.
Education
High School Diploma -
Adamson High School
05-2008
Associate of Applied Science -
Dallas College
06-2022
Skills
- Emergency management
- Call center operations
- TAC operations
- Communications training officer (CTO)
Certification
- CPR Certified
- Master Proficiency Telecommunicator
Accomplishments
Honorary feature in Influential Women Magazine
Full Feature: https://lnkd.in/epTQSSeS
Timeline
Communications Supervisor
City of Cockrell Hill
10.2025 - 01.2026
Communications Supervisor
City Of Glenn Heights, Tx
09.2023 - Current
Communications Officer
Dallas County Sheriff's Department
05.2023 - 09.2023
Step Up Dispatch Supervisor
City of Cockrell Hill
06.2021 - 05.2023
Communications Officer
City of Desoto
10.2017 - 06.2021
High School Diploma -
Adamson High School
Associate of Applied Science -
Dallas College