Elissa Macias
North Mankato,MN
Summary
Health Science senior at Minnesota State University, Mankato, graduating in December 2024. Experienced in customer service, medical reception, and data management. Proficient in medical terminology and healthcare administration, ready to bring value to healthcare organizations.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Health Unit Coordinator
Mayo Clinic Health System
11.2024 - Current
- Provide administrative assistance to patient care units and healthcare teams by managing patient records, scheduling, and order management within the electronic health record (EHR) system.
- Monitor and maintained inventory of medical and office supplies, ensuring timely ordering and availability to support patient care needs.
- Communicate effectively with patients, visitors, and staff to ensure smooth care coordination.
- Serve as a resource for healthcare team members on facility resources and procedures.
- Utilize problem-solving skills to address issues and improve team efficiency.
- Participate in continuous improvement efforts and professional development.
Medical Receptionist/Surgery Scheduler
Ophthalmology Associates
05.2022 - 11.2024
- Answered phone calls and messages for 3 Ophthalmologist medical facility, scheduling appointments, and handling patient inquiries
- Streamlined scheduling and registration, improving efficiency and reducing wait times
- Developed billing and insurance verification procedures
- Enhanced surgery scheduling, contributing to operational smoothness
- Worked effectively in fast-paced environments
- Self-motivated, with a strong sense of personal responsibility
Shift Manager
Dairy Queen
02.2021 - 04.2022
- Managed shift operations, staff training for over 10 employees, customer service, and cash accountability
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards
Education
Bachelor of Science - Healthcare Administration, Business Administration
Minnesota State University
Mankato, MN12.2024
Skills
- Organized
- Time Management
- Communication
- Problem-Solving
- EMR Systems
- Medical Terminology
- Team leadership
- Financial management
Certification
- CPR/First Aid, 08/01/23
- Certified Patient Service Specialist (CPSS), 04/01/27
- Certified Eyecare Professional (CEP), 04/01/24
Coreknowledge
- Medical Terminology
- Interpersonal Helping Skills
- Principles of Management
- Interpersonal Helping Skills
- Intercultural Communication
- Intro to Social Statistics
- Health Care Delivery U.S.
- Business Statistics
- Introduction to Epidemiology
- Business Finance
Languages
Spanish
Native or Bilingual
Timeline
Health Unit Coordinator
Mayo Clinic Health System
11.2024 - Current
Medical Receptionist/Surgery Scheduler
Ophthalmology Associates
05.2022 - 11.2024
Shift Manager
Dairy Queen
02.2021 - 04.2022
- CPR/First Aid, 08/01/23
- Certified Patient Service Specialist (CPSS), 04/01/27
- Certified Eyecare Professional (CEP), 04/01/24
Bachelor of Science - Healthcare Administration, Business Administration
Minnesota State University
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