Elissa Ochoa
Houston,United States
Summary
Administrative professional with extensive experience in multifamily housing, specializing in sales, marketing, and operational support. Strong organizational and reporting skills with a proven ability to execute ownership reports aligned with community performance goals. Recognized for driving team success through efficient task management, clear communication, and collaborative leadership. Committed to operational excellence and continuous professional growth.
Overview
16
16
years of professional experience
Work History
Assistant Manager
ZRS Management
Houston, TX
07.2025 - Current
- Led operational stabilization during management transition, implementing structured delinquency controls and significantly reducing inherited balances.
- Filed evictions and coordinated directly with attorneys to ensure legal compliance and timely case resolution.
- Delivered monthly financial and performance reports to ownership, aligning property goals with budget targets.
- Increased retention through renewal incentives and resident engagement initiatives.
- Oversaw make-ready coordination to minimize vacancy loss and maintain asset standards.
- Reviewed and approved lease files for compliance; supported leasing efforts to drive occupancy.
- Negotiated with collection agencies to reduce outstanding debt and secure bond credits from prior management.
- Conducted vendor negotiations, budget planning, preventative maintenance forecasting, and routine property inspections.
- Led staff meetings to drive accountability and operational performance.
Assistant Manager
Adara Communities
Houston, Texas
02.2016 - 07.2025
- Supported the Property Manager in overseeing daily operations, ensuring staff productivity and resident satisfaction.
- Actively managed rent collections, reviewed delinquencies, and oversaw proper execution of lease terminations, dispositions, and eviction filings.
- Directed resident debt recovery efforts through strategic outreach and coordination with third-party collection agencies.
- Maintained property standards by inspecting all vacant, make-ready, rehab, and model units for quality and readiness.
- Recognized as a top company producer in 2022, 2023, and 2025 for leasing performance and resident retention.
- Increased lead traffic by managing multiple social media platforms and serving as the primary driver of local and digital marketing efforts.
- Successfully planned, budgeted, and executed bi-monthly resident events to foster community engagement and retention.
Executive Assistant
Aries Freight Systems
Houston, Texas
09.2010 - 02.2015
- Over 4 years of progressive experience supporting and streamlining operations across multiple departments, enhancing overall organizational efficiency.
- Provided high-level administrative assistance to the Executive Assistant of the CEO, anticipating needs and proactively handling tasks to ease workload.
- Designed and executed marketing materials and creative displays for trade shows and outsourced marketing campaigns.
- Coordinated conference bookings, managed event calendars, and created professional PowerPoint presentations and Excel spreadsheets for meetings with prospective international and domestic clients.
- Supported the accounting team with daily billing, monthly closings, data entry, filing, and document organization.
- Composed routine business correspondence via email and fax with attention to accuracy and tone; adept at thriving in fast-paced, high-volume environments.
- Operated a multi-line phone system efficiently, managing high call volumes while maintaining a professional and courteous demeanor.
- Handled procurement of office supplies, including negotiating wholesale pricing and implementing cost saving strategies to remain within budget.
Education
High School Diploma -
Kingwood High School
2008
Skills
- Detail Oriented, High standards for organization,
- Computer Proficiency in Microsoft, Yotta, Onesite, Knock and Leasehawk
- Fast typer (75 WPM), Strong Closer, Conflict Revolution, Social Media Marketing, Event Coordination, Budget management
Timeline
Assistant Manager
ZRS Management
07.2025 - Current
Assistant Manager
Adara Communities
02.2016 - 07.2025
Executive Assistant
Aries Freight Systems
09.2010 - 02.2015
High School Diploma -
Kingwood High School