Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Elissa Reyes

Tucson,Arizona

Summary

Highly-motivated individual with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Premium Assist Customer Service

Centauri Health Solutions Inc.
Tucson, AZ
02.2024 - 06.2024
  • Provided support to insurance company members seeking assistance with Medicaid and Medicare savings program applications
  • Handled inbound and outbound calls with members
  • Enhanced member experience by tailoring potential benefits to their individual eligibility for local/state/federal assistance, and identifying supplementary services provided by community social service organizations.

Customer Service Representative Agent

Afni
Tucson, Arizona
01.2023 - 12.2023
  • Expert in conflict resolution and personalized problem-solving, successfully regaining customer loyalty
  • Protected customer and company information by strictly adhering to established security procedures
  • Addressed customer inquiries, processed payments, and fulfilled service requests
  • Efficiently managed high volume of customer calls in a fast-paced call center environment
  • Solicited sales for new/extra services or products
  • Maximized client satisfaction through proactive anticipation of needs and consistent delivery of expert support.

Paint & Customer Service Associate

The Home Depot
Tucson, Arizona
03.2021 - 10.2021
  • Managed color mixing, paint chip matching, and shelf restocking in the paint department
  • Assisted an average of 100+ customers with fulfilling orders in both the paint department and customer service
  • Provided fast and informed service resulting in increased customer satisfaction
  • Handled exchanges, returns, and refunds.

Education

High School Diploma - General

Flowing Wells High School
Tucson, Arizona
05.2020

Some College (No Degree) - Pharmacy Technology

Carrington College
Tucson, AZ

Skills

  • Microsoft Word
  • Organization
  • Verbal Communication
  • Organization and Time Management
  • Task Prioritization
  • Recordkeeping

Certification

  • Occupational Safety and Health Administration(OSHA)
  • Health Insurance Portability and Accountability Act(HIPAA)
  • Cardiopulmonary Resusciatation(CPR)

Timeline

Premium Assist Customer Service

Centauri Health Solutions Inc.
02.2024 - 06.2024

Customer Service Representative Agent

Afni
01.2023 - 12.2023

Paint & Customer Service Associate

The Home Depot
03.2021 - 10.2021

High School Diploma - General

Flowing Wells High School

Some College (No Degree) - Pharmacy Technology

Carrington College

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Elissa Reyes