Elissa Vogel
Allentown,PA
Summary
Dynamic and results-oriented Medical Assistant with proven expertise in patient care, EMR/EHR management, and HIPAA compliance, honed at Premier Optical. Excelled in reducing wait times and enhancing patient satisfaction through effective communication and clinical skills. Skilled in both direct patient care and medical office administration, demonstrating a commitment to excellence and team collaboration.
Overview
6
6
years of professional experience
Work History
Medical Assistant
Premier Optical
03.2024 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Measured patient pulse oximetry.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Collected and documented patient medical information such as blood pressure and weight.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
Barista
Starbucks
07.2023 - 07.2024
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Controlled line and crowd with quick, efficient service.
- Used POS system to accurately enter orders and process payments.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Maintained regular and consistent attendance and punctuality.
Assistant Store Manager
Hollister.Co
10.2018 - 07.2023
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
Education
Certificate - Certified Clinical Medical Assistant
Lehigh Carbon Community College
Schnecksville, PADiploma -
William Allen High School
Allentown, PA06.2019
Skills
- HIPAA Compliance
- Patient Scheduling
- Customer Service
- Medical terminology knowledge
- Vital signs monitoring
- EMR / EHR
- Direct Patient Care
- Clinical Documentation
- CPR
- Immunization Administration
- Specimens collection and processing
- First Aid
- Sterilization techniques
- Anatomy and Physiology Knowledge
- Medical office administration
- Sterile technique
- Simple dressings
- Knowledge of EKG rhythm interpretation
- Reliable transportation
Timeline
Medical Assistant
Premier Optical
03.2024 - Current
Barista
Starbucks
07.2023 - 07.2024
Assistant Store Manager
Hollister.Co
10.2018 - 07.2023
Certificate - Certified Clinical Medical Assistant
Lehigh Carbon Community College
Diploma -
William Allen High School
Similar Profiles
Quimone RitchieQuimone Ritchie
Optician Assistant at Premier OpticalOptician Assistant at Premier Optical
Mistie CadaretteMistie Cadarette
Optician at Premier Eyecare & OpticalOptician at Premier Eyecare & Optical
Tanya Williams-HudsonTanya Williams-Hudson
Sales Manager at Stanton OpticalSales Manager at Stanton Optical