Elisse Martinez
Spartanburg,SC
Summary
Results-oriented client service representative with a strong background in account management and customer engagement. Skilled in resolving inquiries efficiently, fostering trust, and promoting satisfaction through personalized support and clear communication.
Overview
7
7
years of professional experience
Work History
Life Insurance Agent
Globe
Spartanburg, SC
02.2026 - Current
- Assisted clients in understanding life insurance products and benefits.
- Conducted thorough needs assessments to identify appropriate coverage options.
- Facilitated enrollment processes, ensuring compliance with regulatory requirements.
- Developed strong relationships with clients through effective communication and support.
Hairstylist
Hair Cuttery
Winter Springs, FL
09.2025 - 12.2025
- Executed a variety of hairstyling techniques, including cutting, coloring, and texturizing.
- Assisted in maintaining cleanliness and organization of salon environment for optimal workflow.
- Collaborated with team members to achieve cohesive styling results during peak hours.
Customer Service Representative
Progressive Casualty Insurance
Orlando, FL
08.2022 - 09.2025
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Processed policy changes and claims efficiently to enhance customer satisfaction.
- Utilized CRM software to maintain accurate customer records and track interactions.
- Collaborated with team members to streamline workflow and improve response times.
Hairstylist
Hair Cuttery
Orlando, FL
09.2021 - 08.2022
- Participated in ongoing training to stay updated on industry trends and techniques.
- Recommended hair care products tailored to individual client needs and preferences.
- Engaged with clients to understand their desired outcomes and ensure satisfaction after services.
- Managed appointment scheduling efficiently to maximize service delivery and minimize wait times.
Personal Shopper
Shipt
Orlando, FL
03.2019 - 09.2021
- Managed personalized shopping experiences for clients, ensuring satisfaction and adherence to preferences.
- Utilized mobile app tools for efficient order processing and real-time updates on inventory.
- Coordinated with local retailers to source high-quality products based on customer requests.
- Trained new team members on best practices for customer service and product selection.
Education
Associate of Science - Paralegal Studies
Valencia College
Orlando, FLHairstylist - Cosmotology
Hollywood Institute of Beauty Careers
Casselberry, FL08-2021
Skills
- Building relationships
- Client service
- Client account management
- Data entry
Timeline
Life Insurance Agent
Globe
02.2026 - Current
Hairstylist
Hair Cuttery
09.2025 - 12.2025
Customer Service Representative
Progressive Casualty Insurance
08.2022 - 09.2025
Hairstylist
Hair Cuttery
09.2021 - 08.2022
Personal Shopper
Shipt
03.2019 - 09.2021
Associate of Science - Paralegal Studies
Valencia College
Hairstylist - Cosmotology
Hollywood Institute of Beauty Careers