Elissia Corchado
Tampa,FL
Summary
Proven proficient leader with great organizational skills, sound judgment, and experience in making independent decisions that positively impact company success. Hardworking and passionate with the ability to handle multiple tasks and meet deadlines all while maintaining a positive attitude.
Overview
8
8
years of professional experience
Work History
EFT Point Of Sale Analyst
Publix
06.2022 - Current
- Reconciles all retail sales tendered with gift card, debit, or credit card.
- Reviews credit card chargebacks, disputes, manages, resolves and responds to customer and store inquiries involving Point-of-Sale (POS) and Automated Teller Machine (ATM) transactions, as well as prepares related journal entries (JEs)
- Provides financial management services to enable and support information-based decision making.
Assistant Customer Service Manager
Publix
09.2019 - 06.2022
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Assisted in training new hires on company policies, procedures, and software systems to ensure seamless integration into the team.
- Coordinated staff schedules to maintain optimal coverage during peak service hours.
- Enhanced customer satisfaction by promptly addressing and resolving complaints and issues.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Customer Service Team Lead
Publix
12.2016 - 09.2019
- Supported representatives in navigating difficult interactions with customers, offering guidance on appropriate de-escalation techniques when needed.
- Coached new team members on service techniques and provided scoring through quality assurance program.
- Addressed escalated customer concerns promptly, ensuring satisfactory resolutions while preserving long-term relationships.
- Mentored new sales associates to contribute to store's positive culture.
Education
Penn Foster High School
06.2015
Skills
- Analytical Thinking
- Multitasking
- Time management
- Willingness to improve
- Taking responsibility
- Adaptability
- MS Excel
- Team Collaboration and Leadership
- Documentation And Reporting
Timeline
EFT Point Of Sale Analyst
Publix
06.2022 - Current
Assistant Customer Service Manager
Publix
09.2019 - 06.2022
Customer Service Team Lead
Publix
12.2016 - 09.2019
Penn Foster High School
Similar Profiles
Daniel SanchezDaniel Sanchez
Meat Clerk at PublixMeat Clerk at Publix
Nicholas WilsonNicholas Wilson
Assistant Grocery Manager at PublixAssistant Grocery Manager at Publix
Andrew HarrisAndrew Harris
Cashier/Front End Service Clerk at PublixCashier/Front End Service Clerk at Publix
Laine 'Callaway' CookLaine 'Callaway' Cook
Produce Clerk at PublixProduce Clerk at Publix
Holly AntunesHolly Antunes
Guest Service Agent, Host, Coordinator, Trainer at Walt Disney World ResortGuest Service Agent, Host, Coordinator, Trainer at Walt Disney World Resort