Ashley Saheib
Bedford,TX
Summary
Dedicated Analyst motivated to maintaining customer satisfaction and contribute to company success with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Pre-Sale Analyst
Allstate Health & Benefits
Bedford, TX
10.2022 - Current
- Complete standard proposals and RFPs with excellent quality and within defined SLAs. Respond to follow up questions and request within 24 hours.
- Maintained files according to communicated standards and ensuring timely and accurate updates of quote tracking.
- Prioritize work and workload management. Develop expertise on the pre-sale process including product knowledge, best practices and escalation process.
- Built strong alliances with the Pre-Sale team, internal cross functional partners, and the sales team, focusing on quality relationships.
- Share new RFP content in order to maintain optimal Question and Answer Pairings in the quote library.
- Completed many process improvement projects, content updates, and RFP template updates.
Pre-Sale Analyst
Cigna
Bedford, TX
06.2022 - 10.2022
- Prepare medical, dental and vision field quotes.
- Support new and existing sales mangers.
- Manage the RFP process, report results and meet turnaround times.
- Request and coordinate various reports needed to complete a quote.
- Timely submission of complete and accurate proposal data.
- Communicate with internal and external customers to facilitate the RFP workflow.
- Support Business Managers.
Root Cause Analyst
Aetna, a CVS Health Company
Arlington, TX
04.2021 - 08.2021
- Research operational systems and analyze complex data to understand key member and provider interactions and services
- Create comprehensive case files based on in-depth analysis and outline remedial recommendations
- Performs ongoing research and supports the development of data centralization efforts
- Influences enhancements to business processes and system infrastructure to improve data quality availability and access
- Analyzes complex data for trends, highlights in-depth interpretations and provides root cause analysis summaries
- Translates complex data into constructive data and information and makes recommendations to drive change in processes and procedures
- Defines, identifies, develops and implements changes to support strategic business and operational planning
- Educates customers on the value, use and interpretation of research results
- Influences changes/enhancements to business processes, policies, and system infrastructure to improve information quality, availability and access
Complaint and Appeals Analysts
Aetna
Arlington, TX
02.2018 - 04.2021
- Manage a small team to handle plan sponsor appeals
- Sending out daily reports, distributing work to the team, reviewing appeal files before they are sent to the Plan Sponsor
- Prepare and send appeal files to the Plan Sponsors
- Acts as a liaison between the Plan Sponsors, Director, Account Managers, and Account Executives regarding appeals, claims, and the member benefits
Health Concierge
Aetna
Arlington, TX
07.2015 - 02.2018
- Follow up and research escalated calls and tasks sent to my supervisor(s) to resolve member issues and provide timely feedback
- Selected to work on the United Airlines project to update COB information for the Pilots
- Trained on skills to handle calls from other call centers
- Floor walker for Texas Prime which includes answering questions for peers and taking and resolving live escalated issues
Data Entry Operations
Aetna
Arlington, TX
02.2015 - 07.2015
- Take inbound calls from brokers, assist with application status for on and off exchange
- Verified broker license information to ensure it was up to date
- Worked on fallout files in excel to ensure brokers received commission
Customer Service Representative
PLS Loan Store
Grand Prairie, TX
07.2014 - 02.2015
- Process New Payday, Installment, and Title Loans
- Market to sell and quote new insurance policies
- Process payments for payday loans
- Answer phone lines and make courtesy calls to customers due
- Set up payment arrangements for past due customers
Customer Service Assistant
State Farm
Irving, TX
08.2013 - 01.2014
- Prepare all paperwork to send to the claim reps
- Pulling claim file information, copying paperwork, and forwarding to Appropriate party
- Post or attach information to claim files
Customer Service Agent
Hallmark Aviation Services
DFW Airport, TX
06.2012 - 07.2013
- Responsible for Flight Crew stay allocations
- Assisting Passengers upon arrival and departure of the aircraft
- Processing ticketing sales
- Guaranteed positive customer experiences and resolved all customer complaints
- Cross-trained and provided back-up for other customer service representatives when needed
Student Medical Assistant
Arlington Medical Clinic
Arlington, TX
10.2009 - 12.2009
- Rooming Patients-Vitals, Injections, Urinalysis
- Answering Phone Lines
- Checking Patients In And Out
Education
Medical Assistant Certificate - Medical Assisting
Concorde Career College
Grand Prairie, TX01.2009
Skills
- Multi-line Phone Systems
- Root Cause Analysis
- Insurance Sales
- Analysis skills
- Pivot tables
- Tableau
- Customer service expert
- Strong organizational skills
- Multi-task management
- Analytical Thinking
- Data Processing
- Data Research and Validation
- Trend Analysis
- Microsoft word
- Microsoft excel
- Emailing
Certification
- Medical Assistant
- Mental Health First Aid
Timeline
Pre-Sale Analyst
Allstate Health & Benefits
10.2022 - Current
Pre-Sale Analyst
Cigna
06.2022 - 10.2022
Root Cause Analyst
Aetna, a CVS Health Company
04.2021 - 08.2021
Complaint and Appeals Analysts
Aetna
02.2018 - 04.2021
Health Concierge
Aetna
07.2015 - 02.2018
Data Entry Operations
Aetna
02.2015 - 07.2015
Customer Service Representative
PLS Loan Store
07.2014 - 02.2015
Customer Service Assistant
State Farm
08.2013 - 01.2014
Customer Service Agent
Hallmark Aviation Services
06.2012 - 07.2013
Student Medical Assistant
Arlington Medical Clinic
10.2009 - 12.2009
Medical Assistant Certificate - Medical Assisting
Concorde Career College