Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Elivenston VILBOND

Customer Service Representative
Miami,FL

Summary

Dedicated to delivering exceptional service and support, friendly and empathetic professional with excellent communication skills. Solid grasp of customer needs and conflict resolution, equipped to handle any challenge that comes my way. Strong problem-solving abilities enable finding effective solutions, ensuring customer satisfaction. Ultimate goal is to foster positive customer relationships, contributing to long-term loyalty and overall customer happiness.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Carenet Health
12.2023 - 01.2025
  • Provided customer service support for both Medicare and commercial insurance patients, addressing inquiries related to insurance, healthcare services, and co-payments
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Assisted members in accessing community resources and scheduling medical appointments
  • Processed claims, verified insurance coverage, and resolved escalated member concerns
  • Ensured compliance with HIPAA regulations and company protocols while maintaining accurate documentation

Seasonal Customer Support Representative

Harry and David
09.2023 - 12.2023
  • Managed high call volumes during peak holiday season, resolving inquiries regarding products, shipping, and returns
  • Managed escalated calls with professionalism, ultimately resolving complex issues to the satisfaction of both the client and company.
  • Maintained detailed records in CRM software, ensuring accuracy and efficiency
  • Maintained comprehensive knowledge of products and services, ensuring accurate information was provided to customers.
  • Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.

English-Haitian Creole Interpreter

GLOBO
01.2021 - 08.2023
  • Provided real-time English-Haitian Creole interpretation for healthcare providers and patients
  • Facilitated clear and accurate communication in medical settings, ensuring patient comfort and confidentiality
  • Utilized advanced technology tools for on-demand interpretation services
  • Maintained high-quality service by staying current with medical terminology and cultural nuances
  • Improved patient outcomes in healthcare settings by facilitating clear communication between medical professionals and non-English speaking patients.

Education

High School Diploma -

Christian Light School
Delmas, Haiti
05.2001 -

Skills

  • Healthcare Service Assistance

  • Problem-solving

  • Proficient in Microsoft Office

  • Effective Multitasking

  • CRM Software & Data Entry

  • Clear Communication

  • HIPAA Adherence

  • Efficient Appointment Management

  • Claims Processing & Insurance Verification

  • Efficient Appointment Management

Interests

  • Music
  • Cinema
  • Reading
  • Technology

Timeline

Customer Service Representative

Carenet Health
12.2023 - 01.2025

Seasonal Customer Support Representative

Harry and David
09.2023 - 12.2023

English-Haitian Creole Interpreter

GLOBO
01.2021 - 08.2023

High School Diploma -

Christian Light School
05.2001 -

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Elivenston VILBONDCustomer Service Representative