Elixandra Daniels
Bradenton,FL
Summary
Dynamic and results-oriented professional with extensive experience at Sam’s Club, excelling in customer service and critical thinking. Demonstrated ability to enhance customer satisfaction and loyalty through effective complaint handling and relationship building. Skilled in data entry and maintaining professionalism under pressure, significantly improving client relations and operational efficiency.
Overview
2025
2025
years of professional experience
Work History
Cashier
Sam’s Club
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
Customer Service Representative
Sam’s Club
12.2002 - 01.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
Anthonio Luchetti Vacational High School
Po. Box 601 Arecibo. PR. 00613Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Relationship building
- Call center experience
- Complaint handling
- Payment processing
- Client relations
- Customer satisfaction measurement
- Professional telephone demeanor
Languages
Spanish
Full Professional
English
Professional Working
Timeline
Customer Service Representative
Sam’s Club
12.2002 - 01.2025
Cashier
Sam’s Club
Anthonio Luchetti Vacational High School
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