Summary
Overview
Work History
Education
Skills
Timeline
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Eliza Channing

Lake Ronkonkoma

Summary

Dynamic professional with a proven track record at Catholic Health, excelling in data entry and customer service. Skilled in file organization and information protection, I enhanced departmental efficiency and maintained confidentiality. Recognized for resolving customer issues with empathy, fostering loyalty and repeat business. Committed to delivering exceptional support and maintaining high standards.

Overview

5
5
years of professional experience

Work History

Clerical Assistant

Catholic Health
Smithtown, NY
09.2023 - Current
  • Maintained confidentiality of sensitive company information while handling sensitive documents and communications.
  • Ensured accuracy in data entry tasks, resulting in improved record-keeping and reduced errors.
  • Increased department efficiency by managing correspondence, answering phones, and directing inquiries to appropriate personnel.
  • Prioritized daily tasks effectively to meet deadlines consistently without compromising quality or detail.
  • Composed sensitive, confidential reports and documentation.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Maintained organized files and stocked supplies to support team needs and maximize performance.

Brand Ambassador

Carhartt
Huntington Station, NY
02.2022 - 05.2024
  • Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
  • Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
  • Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
  • Showed understanding of customer's personal style and preferences when offering product advice.
  • Communicated product information with confidence and educated consumers about company.
  • Engaged, educated, and befriended customers to deliver amazing shopping experience.

Customer Service Representative

Target
Commack, NY
11.2019 - 02.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Education

High School Diploma -

Newfield High School
Selden, NY
06.2020

Skills

  • File organization
  • Microsoft office
  • Workload management
  • Information protection
  • Phone reception
  • Customer service
  • Maintaining records
  • Data entry

Timeline

Clerical Assistant

Catholic Health
09.2023 - Current

Brand Ambassador

Carhartt
02.2022 - 05.2024

Customer Service Representative

Target
11.2019 - 02.2021

High School Diploma -

Newfield High School
Eliza Channing