Eliza Estremera
Hartford,CT
Summary
Dedicated and adaptable professional with a proactive attitude and ability to learn quickly. Strong work ethic and communication skills. Eager to contribute to a dynamic team and support organizational goals. Driven by a passion for continuous learning and successfully navigating change.
Overview
10
10
years of professional experience
Work History
Call Center Representative
Charter Oak Health Center
09.2025 - Current
- Managed high call volumes, ensuring prompt and courteous customer service.
- Resolved patient inquiries efficiently, enhancing overall satisfaction and retention.
- Trained new representatives on call handling protocols and system usage.
- Collaborated with healthcare teams to streamline communication processes.
Retail Sales Associate
NIKE
02.2025 - Current
- Answered customer inquiries regarding Nike goods and services.
- Organized merchandise on the sales floor and assembled in-store displays.
- Cleaned work areas and performed cashier duties as needed.
- Enhanced customer experience by providing personalized product recommendations and addressing inquiries.
Retail Sales Associate
NIKE
02.2022 - 01.2025
- Answered customer inquiries regarding Nike goods and services.
- Helped shoppers locate items and recommended suitable products.
- Organized merchandise on the sales floor and assembled in-store displays.
- Cleaned work areas and performed cashier duties as needed.
Substitute Teacher
KELLY SERVICES
02.2022 - 05.2022
- Followed and quickly interpreted lesson plans provided by the regular teacher to create a cohesive and consistent learning experience for students.
- Managed the classroom effectively to encourage student participation, minimize distractions and maintain a positive learning environment.
- Supervised students in and out of the classroom, including in the halls, on the playground and in the cafeteria.
- Provided in-class and at-home assignments based on the available lesson plan.
Customer Service Associate
WAWA
09.2019 - 11.2021
- Greeted and engaged with customers to provide an enjoyable shopping experience.
- Prepared all made to order food and/or beverages according to recipe or customer specifications.
- Answered customers' questions about products, prices, and availability.
- Maintained checkout area clean as well as operate the cash register, scan items, bag merchandise and provide change for purchases.
- Completed general cleaning duties such as mopping floors, emptying trash cans and washing dishes.
- Replenished products and supplies to ensure stock conditions at all times.
Retail Sales Associate
STAPLES
11.2017 - 04.2019
- Greeted customers as they entered the store and provided a warm welcoming experience.
- Performed cashier duties as well as completed opening and closing procedures.
Retail Store Associate
CVS
06.2018 - 09.2018
- Provided excellent customer service by anticipating customer needs, maintaining eye contact, and focusing on the customer.
- Assisted customers with any concerns or questions they had.
- Accurately performed cashier duties- handled cash, checks and credit card transactions with precision while adhering to company policies and procedures.
- Maintained the sales floor by restocking shelves, updating pricing information, and completing other tasks directed by the store manager.
Warehouse Assistant
ALCORN MCBRIDE
06.2016 - 08.2016
- Assisted in processing and loading orders.
- Prepared orders by pulling materials, packaging boxes, and placing orders in the delivery area.
- Unpacked and organized products.
- Completed basic cleaning duties such as mopping and dusting as instructed.
Education
ASSOCIATE'S DEGREE - GENERAL STUDIES
Valencia College
Orlando, FL12.2021
HIGH SCHOOL DIPLOMA - undefined
Academy of Science and Innovation
New Britain, CT06.2019
Skills
- Customer service
- Interpersonal skills
- Active Listening
- Bilingual
- Adaptability
- Attention to detail
- Problem-solving skills
Accomplishments
- Member of the National Honor Society - Highschool
- Member of the Cross Country Club - Highschool
- Employee of the Month - Staples
Languages
Spanish
Professional Working
English
Native or Bilingual
Timeline
Call Center Representative
Charter Oak Health Center
09.2025 - Current
Retail Sales Associate
NIKE
02.2025 - Current
Retail Sales Associate
NIKE
02.2022 - 01.2025
Substitute Teacher
KELLY SERVICES
02.2022 - 05.2022
Customer Service Associate
WAWA
09.2019 - 11.2021
Retail Store Associate
CVS
06.2018 - 09.2018
Retail Sales Associate
STAPLES
11.2017 - 04.2019
Warehouse Assistant
ALCORN MCBRIDE
06.2016 - 08.2016
HIGH SCHOOL DIPLOMA - undefined
Academy of Science and Innovation
ASSOCIATE'S DEGREE - GENERAL STUDIES
Valencia College