Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Eliza Macedo

Summary

Dynamic barista with a commitment to delivering exceptional customer service and enhancing team performance through effective training. Proven ability to resolve inquiries swiftly and create positive experiences for patrons.

Overview

5
5
years of professional experience
2
2
Languages

Work History

Barista

Scooter's Coffee
Rock Valley, IA
03.2026 - Current
  • Provided exceptional customer service, resolving inquiries and ensuring a positive experience for patrons.
  • Crafted high-quality beverages following established recipes and customer preferences.
  • Trained new baristas on equipment operation and customer service protocols to enhance team performance.
  • Maintained cleanliness and organization of workstations to ensure compliance with health standards.

Medical Interpreter

Hegg Health Center
Rock Valley, IA
02.2025 - Current
  • Provided real-time language support during medical examinations and consultations.
  • Facilitated patient-provider communication through accurate interpretation of medical terminology.
  • Assisted healthcare professionals in delivering clear and effective patient care.
  • Implemented culturally sensitive practices to enhance patient understanding and comfort.
  • Facilitated accurate communication between Spanish-speaking patients and medical staff during consultations.
  • Interpreted medical terminology clearly to enhance understanding of treatment plans for patients.

Front Desk Receptionist

Heartland Hotel and Suites
Rock Valley, IA
09.2025 - 08.2026
  • Managed front desk operations, ensuring seamless guest check-in and check-out processes.
  • Assisted in resolving guest inquiries and complaints, enhancing overall satisfaction levels.
  • Implemented effective communication channels between guests and hotel staff.
  • Coordinated reservations using hotel property management system to optimize occupancy rates.
  • Managed guest check-in and check-out processes efficiently, ensuring seamless arrivals and departures.
  • Provided exceptional customer service by addressing inquiries and resolving issues promptly.

Resident Assistant

RiverView Ridge
Rock Valley,IA
08.2021 - 05.2023
  • Facilitated community-building activities to enhance resident engagement and satisfaction.
  • Developed educational programs addressing resident needs and promoting personal growth.
  • Coordinated conflict resolution strategies to maintain a harmonious living environment.
  • Implemented safety protocols to ensure compliance with health regulations and standards.

Education

High School Diploma -

Rock Valley Community School
Rock Valley, IA

Skills

  • Customer service
  • Attention to detail
  • Time management
  • Problem-solving
  • Team player
  • Team leadership
  • Decision-making
  • Friendly and outgoing

Accomplishments

Achieved barista of the month at Scooter's for covering shifts with no hesitation.

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Barista

Scooter's Coffee
03.2026 - Current

Front Desk Receptionist

Heartland Hotel and Suites
09.2025 - 08.2026

Medical Interpreter

Hegg Health Center
02.2025 - Current

Resident Assistant

RiverView Ridge
08.2021 - 05.2023

High School Diploma -

Rock Valley Community School
Eliza Macedo