Summary
Overview
Work History
Education
Skills
Timeline
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Eliza Mento

Greenville,SC

Summary

As an employee at American Airlines, I excelled in managing high-stress situations, significantly improving customer loyalty. Skilled in account management and fostering team collaboration, I excel in team development and collaboration with communication. During my time at Kirklands I gained the knowledge and experience to be a leader and team player. Making sure patients and have a smooth and positive experience is my top goal and priority. Having the experience in technology and computing, I am quick study with learning new programs. Working in management at my time at TJmaxx, I worked a lot with phone calls and multitasking. Understanding the importance of communicating effectively to ensure the best outcome for both parties.

Overview

4
4
years of professional experience

Work History

Customer Service Coordinator

Tjmaxx
Syracuse, NY
08.2022 - 12.2022
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Coordinated order processing, shipping, and delivery schedules to ensure timely delivery of products to customers.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Managed high call volumes with exceptional professionalism, ensuring minimal wait times for customers.

Associate Manager

Kirklands Home Goods
Greenville, SC
06.2021 - 08.2022
  • Collaborated closely with senior management on strategic planning efforts, aligning departmental goals with overarching company objectives.
  • Remedied issues and conflicts among workers using negotiation and active listening.
  • Successfully managed multiple high-priority tasks simultaneously while maintaining strict deadlines ensuring optimal resource allocation.
  • Established strong relationships with key stakeholders, fostering collaboration and mutual support.

Customer Service Representative

American Airlines
Charleston, SC
01.2019 - 08.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls/ in person conflicts efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

Bachelor Of Business Administration -

Charleston Southern University
Charleston, SC

Mauldin High School
Mauldin, SC
05.2017

Skills

  • Account Management
  • Documentation skills
  • Complaint Handling
  • Customer Focus
  • Computer Knowledge
  • Scheduling
  • Problem Solving
  • Time Management
  • Date Entry
  • Team Collaboration
  • Microsoft Knowledge
  • Customer Service
  • Customer Support

Timeline

Customer Service Coordinator

Tjmaxx
08.2022 - 12.2022

Associate Manager

Kirklands Home Goods
06.2021 - 08.2022

Customer Service Representative

American Airlines
01.2019 - 08.2021

Bachelor Of Business Administration -

Charleston Southern University

Mauldin High School
Eliza Mento