Eliza Prentice
La Crosse
Summary
Detail-oriented associate banker experienced in analyzing client needs and developing tailored banking solutions. Skilled in maintaining compliance with banking regulations and optimizing branch operations to improve service delivery. Committed to driving customer satisfaction and operational excellence.
Overview
4
4
years of professional experience
Work History
Associate Banker
BMO Harris Bank
La Crosse, WI
09.2024 - Current
- Assisted clients with account inquiries and transactions, ensuring high levels of customer satisfaction.
- Collaborated with team members to streamline branch operations and improve service delivery efficiency.
- Maintained accurate financial records and documentation in compliance with banking regulations.
- Provided training support to new associates on bank policies and customer service protocols.
- Analyzed client needs to recommend suitable banking products and services for enhanced client engagement.
Childcare Program Leader
YMCA
La Crosse, WI
03.2024 - 08.2024
- Developed engaging educational activities to enhance children's physical, social, and emotional development.
- Coordinated daily schedules to ensure smooth operation of childcare programs and activities.
- Implemented safety protocols, ensuring a secure environment for children during program hours.
- Mentored junior staff in best practices for child supervision and engagement techniques.
Customer Service Representative
Hood Scoops
Stoddard, WI
05.2023 - 08.2024
- Trained new team members on best practices for customer service excellence.
- Cultivated positive relationships with customers, ensuring high satisfaction levels and retention rates.
- Streamlined order processing procedures, reducing response times for customer requests.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Service Representative /Lead Food Service Worker
Kwik Trip
Stoddard, WI
06.2022 - 02.2024
- Mentored and trained new customer service representatives on best practices and company policies.
- Oversaw daily operations to ensure exceptional customer service and efficiency in workflow.
- Resolved escalated customer issues, enhancing satisfaction through effective problem-solving techniques.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Offered personalized solutions for customers by thoroughly understanding their needs and preferences.
Education
High School Diploma -
Central High School
La Crosse, WI05-2024
Skills
- Financial planning
- Banking regulations
- Branch operations
- Customer service
- Cash management
- Developing customer relationships
- Bank sales
- Recordkeeping requirements
- Analyzing data
- Audit procedures
Timeline
Associate Banker
BMO Harris Bank
09.2024 - Current
Childcare Program Leader
YMCA
03.2024 - 08.2024
Customer Service Representative
Hood Scoops
05.2023 - 08.2024
Customer Service Representative /Lead Food Service Worker
Kwik Trip
06.2022 - 02.2024
High School Diploma -
Central High School