Eliza Rico
Soledad,CA
Summary
Dynamic Shift Lead skilled in team leadership and customer service. Proven ability to resolve conflicts and train employees effectively, ensuring high standards and exceptional service delivery.
Overview
1
1
Language
8
8
years of professional experience
Work History
Shift Lead
Santa Cruz Coffee Roasting Company
Santa Cruz, CA
01.2026 - Current
- Lead and support team members during daily operations while maintaining optimal customer service.
- Oversee the store opening and closing procedures to ensure that store is up to daily standards.
- Operate cash register, process customer transactions, and complete end of shift deposits.
- Prepare espresso and pour over coffee drinks, steam milk, and create latte art while maintaining beverage quality.
- Provide personalized coffee bean recommendations based on customers' preferences.
- Promoted products and identified opportunities to upsell.
Seasonal Fulfillment Worker
Target
Capitola, California
11.2025 - 12.2025
- Fulfilled online customer orders accurately and efficiently while meeting time expectations.
- Located and selected products throughout the store based on individual customer orders.
- Packaged completed orders carefully and prepared them for pick-up.
- Provided friendly customer service while assisting customers in the pick-up area.
Crew Member
Dairy Queen Grill & Chill
Capitola, California
09.2025 - 11.2025
- Provided friendly customer service in a fast-paced environment.
- Operated cash register and processed customer orders accurately.
- Prepared Blizzards and other menu items while maintaining cleanliness standards.
- Served customers through the drive-thru while managing orders efficiently and in a timely manner.
Supervisor/Maintenance Specialist
UCSC CHES Facilities
Santa Cruz, CA
03.2024 - 09.2025
- Supervised daily operations of facilities maintenance and custodial staff.
- Coordinated with students regarding residential facility concerns and helped ensure timely resolution of issues.
- Train and support new employees on company policies, expectations, and hands-on procedures.
- Maintain residential facilities through routine upkeep and maintenance.
Student Supervisor
UCSC Dining Hall Services
Santa Cruz, CA
11.2021 - 03.2024
- Supervised crews of 50+ employees while ensuring adherence to company and customer service standards.
- Led training sessions for new hires on workplace protocols and expectations.
- Managed and submitted payroll.
Lead Server
Palmas Restaurant
Soledad, CA
06.2018 - 09.2021
- Trained and supported incoming servers on restaurant policies and service expectations.
- Provided versatile restaurant service while working across serving, hosting, cooking, bartending, and cleaning responsibilitiess.
Education
Bachelor of Arts - Legal Studies
University of California, Santa Cruz
Santa Cruz, CA06-2025
Skills
- Team leadership
- Customer service
- Cash handling
- Upselling techniques
- Time management
- Conflict resolution
- Employee training
- Problem solving
- Adaptability to change
Languages
Spanish
Native/ Bilingual
Timeline
Shift Lead
Santa Cruz Coffee Roasting Company
01.2026 - Current
Seasonal Fulfillment Worker
Target
11.2025 - 12.2025
Crew Member
Dairy Queen Grill & Chill
09.2025 - 11.2025
Supervisor/Maintenance Specialist
UCSC CHES Facilities
03.2024 - 09.2025
Student Supervisor
UCSC Dining Hall Services
11.2021 - 03.2024
Lead Server
Palmas Restaurant
06.2018 - 09.2021
Bachelor of Arts - Legal Studies
University of California, Santa Cruz