Eliza Santander Arias
Dale
Summary
Dynamic bilingual healthcare management professional with over 6 years of experience in healthcare administration. Eager to leverage medical expertise, attention to detail, and leadership abilities in a new role. Skilled in center management, team leadership, and optimizing operational efficiency through strategic planning and program development. Proven track record of improving staff performance and enhancing client satisfaction levels.
Overview
15
15
years of professional experience
Work History
Associate Center Director
Suvida Healthcare
08.2023 - Current
- Implemented data-driven decision-making processes, facilitating continuous improvement efforts within the organization.
- Ensured high-quality customer service by implementing standardized procedures and providing ongoing training to staff members.
- Collaborated with fellow directors to establish organizational goals, policies, and strategic plans that aligned with company mission and vision.
- Managed budgets and financial resources, optimizing allocation to support essential programs and services.
- Sustained a high level of service quality through ongoing monitoring and evaluation processes, maintaining the center''s reputation for excellence.
Clinic Administrator
WellMed
07.2010 - 06.2023
- Directly supervise, coordination of specific functions and activities of clinic, including systems and procedures, human resources, support services etc.
- Represented Clinic at public and professional meetings and conferences
- Facilitate employment, development and marketing of new services and referral sources
- Review operational problems/policies and recommend solutions and change to regional manager/Medical Director.
- Promote provision of cost-effective, high-quality health care services to patients
- Maintain professional affiliations and enhance professional development to keep pace with trends in health care administration
Supervisor of Referral Management
WellMed
09.2019 - 02.2022
- Worked with senior management to ensure RMC operations and communication with clinics where effectively maintained.
- Coordinated relationships with contracted specialist network within Austin Market
- Coordinated staff work activities and served as a resource for referral management
- Collected referral management metrics and produced reports to present for management as necessary
- Interviewed, trained, and provided orientation for all newly assigned staff. In addition provided training to clinics staff for appropriate referral management procedures
- Evaluated performance and recommended merit increases, promotions, and disciplinary actions for assigned staff
- Monitored RMC workflow and productivity to ensure standards and metrics were being met
Patient Care Coordinator
WellMed
10.2010 - 08.2019
- Greeted patients as they arrived and managed wait time
- Collected co-payments, co-insurance and deductibles and issued receipts
- Answered phone calls and scheduled appointments
- Processed medical records release and maintained appropriate logs
- Ensured all correspondences were scanned and/or filed in a timely manner
Education
Certificate - Applied Project Management
Austin Community College
Austin, TX07-2024
Medical Assistant
Southern Career Institute
Austin, TX03.2009
High School Diploma - undefined
Del Valle High School
Del Valle, TX05.2006
Skills
- Training and mentoring
- Staff evaluations
- Problem-solving
- Customer service
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
Languages
Spanish
Professional Working
Timeline
Associate Center Director
Suvida Healthcare
08.2023 - Current
Supervisor of Referral Management
WellMed
09.2019 - 02.2022
Patient Care Coordinator
WellMed
10.2010 - 08.2019
Clinic Administrator
WellMed
07.2010 - 06.2023
Medical Assistant
Southern Career Institute
High School Diploma - undefined
Del Valle High School
Certificate - Applied Project Management
Austin Community College
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