Experienced professional in customer-facing roles with a track record of enhancing team collaboration and solving complex problems. Demonstrated success in training and mentoring staff to foster a cohesive and efficient work environment.
Overview
2
2
years of professional experience
Work History
Server
Valley Lodge Tavern
Wilmette, Illinois
08.2025 - Current
Delivered exceptional customer service, creating memorable dining experiences for guests.
Provided attentive service in a high-volume restaurant, enhancing overall guest experiences.
Managed food and drink orders efficiently during peak hours.
Resolved guest complaints promptly, ensuring satisfaction and fostering repeat visits.
Assisted in training new servers on menu items and service standards.
Host
Valley Lodge Tavern
Wilmette, Illinois
12.2024 - 08.2025
Greeted guests warmly and guided them to their tables.
Managed reservations to maximize table turnover and optimize guest experience.
Collaborated with front of house staff to adjust seating and accommodate customer needs effectively.
Organized seating arrangements for special events to enhance guest satisfaction and flow.
Managed incoming calls during busy shifts.
Assisted team by performing various tasks to achieve project goals.
Swim Coach
Valley Lo Country Club
Glenview, Illinois
11.2023 - 05.2025
Developed and implemented swim training programs for various skill levels.
Monitored swimmer progress, providing tailored feedback to improve individual performance.
Led group lessons, promoting teamwork and sportsmanship among swimmers.
Collaborated with parents to set swimmer development goals, fostering a supportive environment for growth.
Organized swim meets, coordinating logistics to ensure smooth experiences for participants and spectators.
Conducted safety drills to ensure a secure swimming environment.
Lifeguard
Evanston Firefighters Association, Local 742
Evanston, Illinois
05.2024 - 09.2024
Monitored swimming area to ensure safety and enforced pool rules to maintain a secure environment.
Responded quickly to emergencies and provided first aid.
Conducted regular safety inspections of equipment and facilities.
Assisted with swim lessons and guided participants in water activities to enhance their swimming skills and safety awareness.
Collaborated with team members to coordinate emergency response drills, ensuring preparedness for potential incidents.