Elizabeth Kelley
Biolife Plasma Services
Lacey
8
years of professional experience
Experienced operations and team leader with 7 years of progressive experience in high-volume pharmaceutical retail services, advancing from a receptionist through almost all the titles leading up to Center Supervisor. Skilled in team leadership, staff development, workflow optimization, regulatory compliance, quality assurance, and day-to-day operational management. Proven ability to make sound decisions in fast-paced environments, address performance and staffing challenges, and support both employee development and organizational goals. Prepared to bring hands-on operational expertise and a strong leadership mindset.
Work History
Center Supervisor
7 Months- Supervised daily operations ensuring compliance with quality and safety standards.
- Trained and mentored staff on best practices for plasma collection procedures.
- Fostered a positive work environment promoting teamwork and employee engagement.
- Ensured adherence to regulatory guidelines while optimizing center workflows for productivity.
- Coordinated with other department supervisors to achieve smooth workflow across all areas of the center.
- Allocated resources strategically to meet deadlines effectively
Lead Technician
7 Years 2 Months- Mentored junior technicians, providing training on equipment and procedures.
- Collaborated with management to develop strategies for staff development and retention.
- Led cross-functional teams to execute projects aimed at improving donor experience and satisfaction.
- Planned, scheduled, and delegated daily work to team of employees.
- Monitored and enforced safety measures to mitigate hazards.
- Increased customer satisfaction, ensuring timely resolution of service requests through effective communication and problem-solving skills.
- Performed venipuncture and capillary puncture techniques with precision to collect blood samples.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
Education
High School Diploma
Skills
Workplace safety
Team management
Creative solutions
Task delegation
Customer service
Coaching and mentoring
Operations management
Timeline
Center Supervisor
Biolife Plasma Services
01.2026 - CurrentRead More
Lead Technician
Biolife Plasma Services
11.2018 - 01.2026Read More
River Ridge High School
High School Diploma
Read More